TJX is the parent company to a chain of department stores, such as TJ Maxx, Home Goods, Marshall's, Sierra, and Home sense in the U.S., TX Maxx in the UK, and Winners in Canada. While these stores all have their own return policies, they are basically the same. If you want to know how to get a refund from TJX stores, this article can help.
Marshall's allows you to return most items within 30 days of purchase with or without a receipt. However, you can't get cash back without a receipt; rather you will only get a credit that you can use towards the purchase of store merchandise. If you are returning clothing items, they must not have been used and should be in the same condition they were in when you purchased them or your refund may be denied.
You can return items purchased online within 40 days of purchase according to the TJ Maxx store refund policy. However, purchases made in a land store must be returned within 30 days from the date of purchase. This store also allows you to return items without a receipt for which you will be issued a store credit.
TJ Maxx offers two ways for you to return items, you can return them by mail online or to a TJ Maxx store on land. Keep in mind that your return items must be received within 40 days after the date of purchase. Unlike other stores that make it necessary to print out a shipping label for return items, TJ Maxx already provides you with return shipping labels for each item when your order is shipped to you.
To return an item by mail, follow these steps:
The items will go back to the store and you will receive your refund within five to seven business days.
Note: a $9.99 shipping and handling fee will be deducted from your refund.
To avoid the return fee, you can drop your package off at any TJ Maxx store.
For further assistance, click here to contact a support agent.
After thousands of TJ Maxx customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Tj Maxx? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TJ Maxx if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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