TJ Maxx holds a yearly Black Friday sale in which it deeply discounts many of its most popular items. If, after the sale, you find that you need to return something you bought there, read on to learn the right way to do it.
The TJ Maxx Return and Refund Policy
If you want to return something from the Black Friday sale, you must return it within 30 days of the sale. You do not need to bring the receipt along, but you should if you can.
If you made the purchase with a check, you cannot initiate the return until a 10 day waiting period is over, so that your check has time to clear. If your return is accompanied by the receipt, you can get a refund of the same type as the one you made the purchase with. If you don't have the receipt when you make the return, you can only get store credit. You also can only get store credit if you make the return after the 30 day mark, even if you have the receipt with you. Returns accompanied by a gift receipt only qualify for store credit.
If you used the item before deciding you needed to return it, you cannot return it. Also, TJ Maxx uses a verification system and they will not accept any return which was rejected by the verification system, even if you have followed the guidelines described here.
If you have lost the receipt then you will need to bring a photo ID and your contact information with you to the return. You will also be required to give your signature for the return.
Making the Return
To return a Black Friday sale purchase to TJ Maxx, just bring the item you want to return to any TJ Maxx store, whether you made the purchase at a physical store or online. If you do not know the location of the nearest TJ Maxx store, follow these instructions:
If you have a question about the item you want to return then you can contact TJ Maxx's customer service department. It has phone, chat, and email support options.
After thousands of TJ Maxx customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Tj Maxx from Their Black Friday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TJ Maxx if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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