After placing your Tom's order online, you can track it with your tracking information. You can use it to determine when you will receive it. After placing an order, you will receive a confirmation email. It contains a tracking link and order number. To track your order on Toms, you must have your email address and ZIP code associated with your account.
Finding Your Confirmation Email
You will automatically receive a confirmation email after placing your order. If you do not receive the email, there may be a few explanations. Check your spam folder and be sure that you provided the correct email address.
If you are certain that you have not received the email, you must contact the customer service team and ask for their help.
Finding Your Order Number
You can find the order number in your confirmation email. Usually, it is at the top of your email body. Copy the number or write it down correctly as you need it to track your order.
The Tracking Link
Your confirmation email will have a tracking link Follow the link and it will lead you to a new page. On that page, you will be requested to provide your order number, email address, and ZIP code. If you enter the information correctly, the tracking page will provide you with details about your order. This includes the estimated delivery time and the shipping status of your order.
If you have a problem tracking your order, it may be because you did not provide the correct information. If you did, you may need to contact the customer service team for help. They will help you get a new order confirmation email. The support agents may work with you to determine the status of your order.
Contacting the Support Agents
There are many ways to contact Toms if you need help. The best option is phone support since it gives you the chance to speak directly with a support agent. They will discuss the details of your problem and direct you to the most appropriate help.
If you don't necessarily wish to speak with an agent, email support may be a great alternative. When you send the customer service agents an email with your inquiry, they will get back to you as soon as possible. Usually, you have to send a few emails back and forth before getting help.
Twitter and Facebook/messenger are good support options as well. Refer to them if you need answers. You may get support from both the customer service agents and other customers. If you end up going back and forth with the customer service representatives, they may suggest that you contact them over the phone or email.
Toms help desk is the first support option for most clients. Going through the help pages, you can find answers to issue-specific topics, reminders, and suggestions to address your needs. If you end up going back and forth with the customer service agents, they may suggest that you contact them through other communication channels.
After thousands of TOMS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Toms Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TOMS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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