If your purchase from Target.com or via the Target mobile app was unsatisfactory, you can return the item by accessing your order history and then selecting to return the item.
Target will provide you with a shipping label, however, you must take the package yourself to a nearby, certified UPS store.
If your item was delivered via FedEx or Estes Forwarding Worldwide, the process is a little different. You must arrange for EFW to pick up your item. Begin this process by contacting Target Customer Service. EFW will contact you within two business days to arrange for a pickup. In this case, Target also covers shipping costs.
Sometimes, you may want shipping refunded on your original purchase as well. Target only covers these returns under specific conditions. It's possible that your return got declined when Target received it. Some reasons for declining a return are:
If your return was declined, Target will not refund your shipping costs. Target usually only refunds shipping costs when the issue is one of product quality or an error on Target's part (i.e., you were sent the wrong item by mistake or your order is missing items).
If you believe you are entitled to a refund on shipping costs, contact Target Customer Service. Describe your issue, providing photos or screenshots of proof of purchase and the item in question, if possible.
After thousands of Target customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Target Pay for Shipping on Returns or Exchanges? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Target if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Target in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Target Pay for Shipping on Returns or Exchanges? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.