The process for exchanging items at Target depends on the original form of payment, place of purchase, and receipt availability. Target is guest-centric and offers many ways of locating transactions to complete exchanges.
For items that were initially purchased in-store, Target exchanges are performed at the Guest Services counter. If you provide the receipt or the transaction can be located with your RedCard, Target will respect your original sale price. Free promotional items can also be exchanged, provided you have the receipt, if the items are still in stock. If the replacement item is less expensive than the original merchandise, the difference will be refunded back to the original form of payment.
If you ordered an item online, it's possible to exchange it in-store for immediate results. If you would prefer to request an online exchange, it's necessary to contact Target. Guest Services will process the exchange as a return and new purchase, honoring the original purchase price.
In some instances, such as when damaged merchandise arrives or items are missing, replacements are processed as an even exchange with no additional charges. To request a replacement, follow these steps:
Target has a few methods of looking up the transaction to perform returns without a receipt. Stores can search by:
Without proof of purchase, Target may provide a merchandise credit instead of a cash refund. Items exchanged using a gift receipt also provide a merchandise credit. The current price of the item, and thus the value of the exchange, may also differ.
If you ship your Target return to the online return center and it is declined, the center will ship the item back to you via FedEx and send an email with details regarding it. Target Plus Partner returns always require a receipt, so it's important to include that in the return shipment. Other reasons for a declined return include:
If your return was declined when it shouldn't have been, it's always worth checking with Guest Services about the issue. Errors that were caused by Target employees can be resolved by Guest Services or a manager.
After thousands of Target customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Exchange an Item from Target? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Target if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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