Does TaxAct Get You the Biggest Refund?

This GetHuman guide targets TaxAct customers who may be having doubts regarding the software's accuracy and, consequently, the possibility of getting maximum tax returns. Therefore, it describes some of TaxAct's convenience features along with the 100k Accuracy and Maximum Refund Guarantee, which promises full returns.

Founded in 1998, TaxAct is a leading-edge digital and tax preparation service providing cost-effective solutions to individuals, small business owners, and tax professionals. Designed with a high level of accuracy by a team of in-house accounts and website programmers, TaxAct offers IRS-and state-approved tax return forms.

To help US citizens navigate their tax and finance issues quickly and at an affordable rate. TaxAct offers a full line of download and mobile tax preparation options that guarantee a hassle-free tax filing experience to stay true to the mission.

TaxAct has five versions that can be used to conduct accurate tax preparations, with a promise of maximum returns at the end of the process. These versions include the Free, Deluxe Plus, Basic Plus, Self-employed Plus, and Premier Plus package.

That aside, TaxAct remains a premier tax preparation solution due to various reasons. Firstly, its web-based platform has an easy-to-use interface that allows the filer to navigate easily. Additionally, it has a banner running from top to bottom, which helps you track your progress throughout the tax preparation process.

Furthermore, the service's convenience features allow you to import donation assistance for the packages you've paid for, W-2 forms, and even a copy of the previous year's returns.

Other basic features incorporate calculators and impactful tax planning tools and resources. Nonetheless, the Self-employed Plus package can help you in locating tax breaks within your specific business niche.

Notwithstanding all the above-discussed convenience perks, TaxAct guarantees 100 percent accuracy and maximum tax returns. The particulars about this accuracy guarantee are detailed below.

Does TaxAct get you the biggest refund?

As aforementioned, TaxAct guarantees 100 percent accuracy during your tax filing endeavor along with maximum returns, which its owners argue may not be possible with similar digital tax platforms. To back this claim, TaxAct promises to refund the client's software costs and pay for the difference in your lower return and any other setback such as higher tax liability in case there's an error. During such times, the management offers to cover legal and audit costs of up to 100,000 dollars. The terms and conditions of the 100k Accuracy and Maximum Refund Guarantee are as follows:

  • The management guarantees that the TaxAct software is 100 percent accurate and will ensure you get maximum refunds under applicable law.
  • As previously clarified, if you received a lower refund or you suffered a more considerable tax liability as a result of an error while using the software, the management promises to pay you up to 100,000 dollars for the disparity in the amount of refund or the difference in liability along with entire software costs.
  • The same reimbursement policy applies if a state taxing authority or the IRS decides to impose a penalty or a certain amount of interest resulting from software-related errors.
  • The 100k Guarantee extends to e-filed returns filed by taxpayers using Consumer 1040 products for the process.
  • Each of the other offerings, which include tax preparation packages for small businesses and tax professionals, guarantees policies unique to their niche and separate from the general guarantee agreement.
  • The reimbursement policy works only for software-related errors and cannot be a viable solution for errors attributable to the user.

Limitations may apply if the user:

  • Consciously overrides any amount generated by the software.
  • Fails to file amended returns after the management has announced corrections or updates to the software.
  • Misclassified or entirely was unable to provide accurate information.
  • Willfully makes incorrect or fraudulent claims.
  • Is a current or former TaxAct employee.
  • Is a current or former employee of a company that offers tax return preparation services.

Alternatively;

If you're having trouble determining whether TaxAct can indeed give you the most significant tax refund, you can contact the customer care representatives on staff for further assistance.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Does TaxAct Get You the Biggest Refund?

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GetHuman has been working for over 10 years on sourcing information about big organizations like TaxAct in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does TaxAct Get You the Biggest Refund? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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