How Do I Contact Taxact with a Tax Question?

TaxAct is dedicated to ensuring complete customer satisfaction. GetHuman, a leading customer service provider, develops guides to clients who may need to reach TaxAct with a tax question. It contains a step-by-step process of getting the representatives via email and a few common queries the team handles.

Founded as TaxAct Holdings Inc in 1998, TaxAct is arguably one of the pre-eminent digital tax preparation solutions providers, with over 80 million federal returns filed since 2000. The tax software ideally works well with individuals in need of simple tax filing options as well as self-employed businesspersons, tax professionals, contractors, and freelancers seeking sophisticated alternatives for their tax filing requirements. Regardless of the customer's tax needs, TaxAct offers five packages: the Free, Basic+, Deluxe+, Premier+, and the Self-employed+ version.

Depending on your tax preparation needs, you may start filing your returns for free once you've signed up since the payment can only be made once your return is in order and you're ready to complete the e-filing process. The software works with a question and answer input method.

With this in mind, you may not need extensive background knowledge in tax preparation since the program's designed to guide and support you throughout the entire process. To further guarantee peace of mind, TaxAct promises a maximum refund courtesy of its 100K Accuracy Guarantee along with security safeguards for your personal information.

That aside, the service offers free amended tax returns to individuals and business owners who'd like to file IRS Form 1040X. This means that such persons can file the tax document at absolutely no charge. Additionally, customers don't have to worry about the risk of being audited due to errors and discrepancies in their tax returns. Through the TaxAct Alerts feature, the software inspects your return documents for gross mistakes or omissions that could elicit an audit from the IRS or any other state tax agency.

With working knowledge on TaxAct and how it works, you can read on to discover how you can contact the company with a tax question.

How do I contact TaxAct with a tax question?

To ensure that customers reap the maximum benefits of the TaxAct service, the company has a TaxAct TaxPayer Support team that responds to all queries related to tax preparation. To contact them:

  • You can sign in to your TaxAct portal via the website at
  • Provide all the relevant login details.
  • Once you're signed in, you can click on the "Support" link at the top of the homepage.
  • You'll be redirected to select the "Contact Us" option on the page, which is also at the top of the page.
  • If you're a taxpayer seeking answers to various tax questions, you can email your query to
  • If you're a professional tax preparation service provider, you can seek answers from the customer support team using

The above customer support option for professional tax preparation product consumers relates specifically to tax questions and IRS and state notices. Individuals in need of product support options for issues involving installation, printing, navigation, electronic filing and electronic filing errors, and general troubleshooting queries can speak to a customer care agent via

The same applies to customers seeking assistance with:

  • Account record maintenance.
  • Sign-in difficulties.
  • Status of return.
  • Product features.
  • Order processing.
  • Billing.
  • Product guarantee and privacy information.
  • Email opt-out services.

The customer support team typically replies within 48 hours, and below' is a list of common tax queries they respond to:

  • Forgotten online usernames and passwords.
  • Failure to receive a verification code via text or email.
  • Need for a verification code without access to the parent email account.
  • How do I use the verification code?
  • Can the verification code step be skipped?
  • How to Change My Password in My Account?
  • How can I Sign In from a new location?
  • Why is my account locked?
  • How do I change my username?


You can also call the customer service desk, where the professional yet accommodating representatives can provide comprehensive solutions to both minor and significant TaxAct issues.

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Why Did GetHuman Write "How Do I Contact Taxact with a Tax Question?"?

After thousands of TaxAct customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Contact Taxact with a Tax Question? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TaxAct if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for TaxAct Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like TaxAct in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Contact Taxact with a Tax Question? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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