How Do I Recover My Taxact Username and Password?

Using online tax preparation services makes an unpleasant task easier but forgetting your log in information is likely if you don't sign in regularly. Have no fear, Tax Act can help you recover your username or reset your password when needed. All that's needed is your email address or phone number and you'll be able to access your Tax Act account again.

Tax season. Two of the most dreadful words in the American vocabulary and although there are ways to file it for a fee, some places offer free filing. Tax Act is one such provider of tax preparation and it offers this service on the web, so there's no need to buy software. But, as with anything on the web, you must create an account with a username and password and these two necessities may need to be reset or retrieved. Read on to learn how to reset yours should this happen to you.

Basic Reminders

  1. Keep your Tax Act account updated with your best contact number and email address. Resetting or retrieving forgotten usernames or passwords is made harder if you no longer have access to the email address or mobile number you used when you signed up for the accounts.
  2. If you keep having trouble with your password, double check to make sure the caps lock key hasn't been engaged on accident.
  3. Tax Act sends verification codes to help retrieve usernames and passwords by either text or email, so please check your email's spam folder.
  4. You will receive an email once your password has been reset, if applicable. If you have any questions for Tax Act customer service, please call them.

The Retrieval

  1. Go to and click on Sign in or go directly to
  2. Click on Forgot Username or Password.
  3. Tax Act can help you reset your password if you know your username, email address or phone number. Usernames are retrieved by phone number or email address.
  4. You will receive the verification code by text if you search by your phone number. Searches by username and email receive the code by email only.
  5. After providing how you'd like to receive the code, click on Send Verification Code and enter it once you receive it.
  6. If you searched based on your phone number or email address, you will see a list of usernames associated with them. A search based on username will immediately prompt you to change your password.

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Why Did GetHuman Write "How Do I Recover My Taxact Username and Password?"?

After thousands of TaxAct customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Taxact Username and Password? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TaxAct if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for TaxAct Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like TaxAct in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Taxact Username and Password? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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