TextNow is a free app for users offered to users in both the US and Canada that offers wireless service that can be accessed for free via WiFi. This company also offers paid service plans that allow users to place calls when a WiFi connection isn't available as well. TextNow also offers chat services online as well as a customer service number for any issues customers may experience. Refunds, as well as other charges, can be handled both online and by phone.
TextNow has standard procedures for a variety of different issues that customers may experience. However, any issues that fall outside of any outlined rules are handled on a case by case basis. Any charges that may occur should be addressed by calling the customer service department and seeking help. This is the dispute process.
Situations Outside of Common Disputes
You may peruse the FAQ section of the TextNow website and fail to see your issue. This happens from time to time. In these instances, it's best to get in touch with customer service. The customer service department will assess your unique situation and determine the best solution for you. TextNow will handle unique situations ion a case by case basis and determine what do about any charges in question. It's best to have as much supporting evidence or documents as possible to help dispute your charge or charges. Screen captures or any other supporting documents should help TextNow resolve your dispute in a way that's amicable and fair to you.
After thousands of TextNow customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute a Charge with Textnow? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TextNow if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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