How do I recover my account with TextNow?

If you no longer have access to your TextNow account, these are the steps you need to follow to regain access to your account.

TextNow is a free app that offers free texting and calling as long as you are connected to Wi-Fi or an internet connection. You can buy affordable no contract phones or text and call plans through the TextNow app.

You create a virtual phone number through the app totally free. Through the number you can make phone calls within and to the US and Canada for absolutely free.

All you have to do to access TextNow services is to create an account. You may also have to activate the device to use the services if you buy it through TextNow.

Account recovery issues typically involve two events: forgetting your password and losing access to the email with which you signed up for the TextNow account. You should reach out TextNow's customer support team to verify the email address and username on the account so that they can help you reset your password manually if you lose access to the email address.

Resetting your password

Although your password should be strong and secure, it should not be so long or complicated that you forget. This is usually the case with many TextNow users.

If you lose your password you cannot access your account. Good news is that you can recover your TextNow account.

The manner in which you recover your account depends on whether you are signed in to your account.

If you are not signed in to your account you can reset your password through the following process:

  1. Launch the TextNow app on your mobile device
  2. Click the 'Sign In' tab and you will redirected to the log in page
  3. Under the log in fields you will see the 'Forgot Password' link. Click the link
  4. You will be asked to give an email address through which you can reset the password. Give the email address with which you signed up for the TextNow account or it will not be sent
  5. Open the email and click the link
  6. Reset you password and try logging in to confirm.

If you are signed in to your account, you can also reset your password. However, there are different processes for iOS and Android devices.

For iOS devices:

  1. Open the TextNow app on your mobile device
  2. Click the three line icon in the top left corner of the app to access the main menu
  3. Click the Settings icon in the main menu
  4. Go to 'Account Settings' and click 'Change password'
  5. Input your new password and then your new password twice
  6. Click 'Change Password' to effect the change.

For Android devices:

  1. Open the TextNow app on your mobile device
  2. Click the three line icon in the top left corner of the app to access the main menu
  3. Click the Settings icon in the main menu
  4. Select 'Account'
  5. Click 'Change Password'
  6. Input your new password and then your new password twice
  7. Click 'OK' to confirm the change.

In case following the steps above does not yield in account recovery, you can call TextNow customer support for assistance or to ask for a change in email address. You can reach TextNow through the following ways:

Phone

Give TextNow customer support a call to recover your account. The line is open from Monday through to Friday from 9am to 6pm EST and has an average call wait time of 12 minutes.

The call should be quite effective. You can retrieve the phone number from GetHuman.

Email

TextNow has an email support address through which you can recover your account. You can send TextNow customer support an email any time of day or night but don't expect an answer in less than 55 hours.

You can find the address on GetHuman.

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How do I recover my account with TextNow?

Why Did GetHuman Write "How do I recover my account with TextNow?"?

After thousands of TextNow customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I recover my account with TextNow? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TextNow if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for TextNow Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like TextNow in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover my account with TextNow? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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