TextNow: How do I transfer my number to AT&T?

A simple 5 step guide for solving this common TextNow problem quickly and effectively by GetHuman

Hi there, Get Human has compiled the following guide to help you with transferring your number:
You must provide the following account information as it appears on record with your current service provider:
Account number
Name of the account holder
Billing address
PIN or password (if applicable)
AT&T will contact your current service provider to complete the transfer. The information you provide must exactly match your current service provider's records. If there is a mismatch in the data, the transfer will be delayed.
The transfer process varies slightly depending on how you decide to purchase and receive your new AT&T phone. You may choose to visit an AT&T retail store or you can order online and have it shipped directly to you. The processes for both options are outlined below:
AT&T retail store: AT&T will send a number transfer request to your current service provider and wait for confirmation to transfer the number. Meanwhile, your AT&T handset will be activated into mixed service. You will be able to make calls on your new AT&T handset but will continue to receive calls on your old handset until the number transfer is complete. Once AT&T receives confirmation, your activation will be complete, allowing you to make and receive calls on your AT&T handset. Your old service provider will be notified that you have activated service with AT&T and will automatically cancel your account.
Order online: AT&T will send a number transfer request to your current service provider and wait for confirmation to transfer the number. Once transfer confirmation is received your AT&T phone will be shipped. Your existing phone will continue to work until you receive your AT&T phone and activate it. Once your AT&T account is activated, your old service provider will be notified of your new service with AT&T and will cancel your account.
A Wireless number transfer initiated through a physical AT&T sales location typically completes within 1 to 3 business hours if there are no issues. If equipment has been ordered, the process typically takes 3 to 5 business days to allow time for shipment. Transferring a wireline number takes a minimum of 5 business days.
Use this link to check your number eligibility: https://www.att.com/shop/wireless/transferyournumber.html
Do you have this same issue? Get started now with our tips and tricks.
Start fixing my issue
Author:GetHuman-emily3February 14th, 2016

About this Step by Step Guide

After thousands of TextNow customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: TextNow: How do I transfer my number to AT&T?; Need help adding minutes to my childrens phones the haven't had minutes for a bout a month now maybe a little over; Renew my plan & find out whats wrong with my contact images; They said they were sending me a new sim card just wanna know how long it takes; My account doesn't seem to "exist" anymore, It was just working the other day, Please fix ASAP, thank you!; Won't let me login and I reset my password and still won't let me in.... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 87 minutes to get through these steps according to other users, including time spent working through each step and contacting TextNow. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for TextNow Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like TextNow that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I transfer my number to AT&T? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Help from a Live Expert

We partner with a West Coast company with live support techs available 24/7. Take advantage of a special $1 one-week trial membership and chat with a real, live person now!
Chat With an Expert


Contact TextNowTextNow Customer ServiceMore TextNow How To GuidesSimilar Problems Reported by Others
GetHuman shows free information and tools to help customers contact TextNow and solve TextNow customer service problems faster.

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.
Call Now: 888-379-2546
Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!