How Do I Let the Plain Dealer About a Missing Delivery?

If you are a subscriber to Cleveland, Ohio's Plain Dealer, and you have missed a delivery, you can take steps to recover your missing edition. You can call the Plain Dealer and report the matter via telephone, or you can make a report online through your account portal. Reports made before 9 a.m. are sent to field teams for redelivery. Reports after 9 a.m. generate a delivery the next day or an electronic edition for same-day delivery.

The Plain Dealer is a major newspaper based out of Cleveland, Ohio. If you subscribe to the Plain Dealer, you want your editions to arrive on time each day so you can keep abreast of the news, but there may be times you don't receive your Plain Dealer. How do you let the Plain Dealer know about a missing delivery? You can contact The Plain Dealer subscriber services here for more information and assistance. Below are steps you can take to report the missing delivery.

Reporting a Missing Plain Dealer Delivery

When you notice your print copy of the Plain Dealer has not been delivered, you can take the following steps:

  1. Open the Plain Dealer's website in your browser.
  2. Click on Customer Service.
  3. Select Print Edition FAQ.
  4. Scroll to What should I do if I didn't receive my newspaper?
  5. Complete the following steps:
    • Call the Plain Dealer here.
    • Select Print Edition from the menu.
    • Press #3 on your phone.

When you call the Plain Dealer to report a missing edition, any reports received before 9 a.m. are dispatched to the field team so redelivery can be arranged for that same day. If you make your report after 9 a.m., your print edition will be delivered the next day, or you will be given the option of receiving the electronic edition.

Managing Your Subscription

You can also report a missing edition via your online account portal. If you have not received your Plain Dealer, report the matter online by completing the steps below:

  1. Open the Plain Dealer's website in your browser.
  2. Click on Customer Service.
  3. Select Manage Your Subscription.
  4. Log into your account.
  5. Go to Report a Delivery Issue.
  6. Fill out the form outlining the exact issue (for example, missing delivery, damaged edition, or another issue).
  7. You can also change the frequency of your delivery. This will also help you determine if the delivery was missing or if it was a day you were not slated to receive a newspaper.

When you don't receive your copy or copies of the Plain Dealer, contacting customer support here can help resolve the matter. The Plain Dealer will work with you to schedule redelivery or provide you with an electronic edition on that same day. For more information or assistance, call the Plain Dealer subscriber services here.

How Do I Let the Plain Dealer About a Missing Delivery?

Why Did GetHuman Write "How Do I Let the Plain Dealer About a Missing Delivery?"?

After thousands of The Plain Dealer customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Let the Plain Dealer About a Missing Delivery? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting The Plain Dealer if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for The Plain Dealer Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like The Plain Dealer in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Let the Plain Dealer About a Missing Delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

The Plain Dealer

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