If you need to make a special request for your event from Ticketmaster, the best thing to do is to contact the support team and ask for help. Another option is to request your accessible tickets online from the seat map. Ticketmaster has a customer support number that is dedicated to handling accessible tickets only. If you use it to contact them, you are likely to get the help you need fast.
For some venues, you may only get accessible tickets at their box office. Speaking with a Ticketmaster agent will help you know where to find your ticket.
For events where Ticketmaster is not the primary seller, the tickets will be posted for sale by third parties. In such cases, Ticketmaster can't guarantee that accessible tickets will be posted for resale. Your primary ticket seller may help you determine the availability of your ticket.
It is important to note that the types and number of accessible tickets may vary depending on the event and venue.
Purchasing a VIP Package with Accessible Tickets
You can get accessible seating for your VIP package. If you need accessible seating, submit your request by clicking on the icon 'Request Accessible Seating.' If you purchase your package online, contact the support team on their accessible tickets number and ask for help. Accommodations vary depending on packages, venues, and events. The representative you speak to will help you understand what to expect.
Buying Accessible Tickets Seats If You Aren't Disabled
It is impossible to buy accessible tickets unless you are disabled. The seating is reserved for those with disabilities and their companions. If you violate the policy, you may face legal action.
Reporting Errors with Your Accessible Seats
If you notice an error with your accessible seat ticket, you may seek help from the support team.
When an event goes on sale, you may purchase your ticket in person, online, or by phone. Ticketmaster does not reserve a specific amount of tickets. This means that you can get a ticket regardless of the method you use to purchase it.
For popular events, tickets can sell out quickly. Thousands of fans may purchase the tickets simultaneously across all the channels of distribution. The tickets are sold depending on the number of seats.
Tracking the Status of Your Order
Once you make your request for a ticket, you can track it and check its status. Sign in to your account and click on your order to see its status. Two updates may be shown;
This means that your order is being processed. It shows the estimated receive date
This status shows that your order has already been shipped. Click on the button 'Track Package' to track it. You may also use your tracking number to track it on UPS.
If you don't receive your ticket on the indicated date or 48 hours before the event, you may contact the support team and ask for help.
There are plenty of ways to contact Ticketmaster if you need help with your accessible ticket. Speaking to them on the phone is the best option. When connected with a representative, ask for the help you need with your accessible ticket and you will get help.
You may also send them an email with the details of your concern. This is one of the best support options if you don't need to speak with a representative. Ticketmaster also offers support on their Twitter. The response time is fast. The help desk has lots of tips and reminders that may help you get an answer before contacting the support team directly.
After thousands of Ticketmaster customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Make a Special Request for My Event from Ticketmaster? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ticketmaster if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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