If you have made your order on Ticketmaster, you can track it its status until it reaches your home. You will receive a confirmation email when your ticket is printed and shipped. You should receive your ticket in seven to ten business days. You can track an order that is sent via mail.
Payment Status RESA
This status shows that settlement for your order has not arrived yet. You may see it if you made your payment through check. If you see this status on your order, you should send your payment within 10 days. Your order will be confirmed as soon as your payment is received. If you don't send your payment in ten days, the order will be canceled.
Payment Status SOLDEE
This status shows that your order has been validated and payment has been received. You will receive your ticket.
Treatment Status EDITEE
This status confirms that your ticket has been published. If you ordered an electronic ticket, its status will appear at the end of your order. If you chose a mail, the status means that your order has been edited for delivery. It will be delivered to your postal services within 48 hours.
Treatment Status Non EDITEE
If you chose the withdrawal store, the status means that you won't get your ticket in stores. It also means that your ticket has not been delivered to your postal office if you chose mailing.
Generally, your tickets are mailed as soon as your payment is confirmed. There may be a delay in delivery but it will always be communicated on time.
Tracking Your Delivery on Postal Service
It is possible to track your delivery depending on the postal service you chose.
Tracking on Signature Mail
Your order will be delivered within 48 business hours of editing. You can find the shipping tracking number in the 'My Account' section at all times. Once Ticketmaster issues your ticket, you can track it by the postal service. Usually, you can track it within four days. You will receive an email once your postal office has your order. You can receive it at an average of seven days.
DHL Express Worldwide
If your order is sent through DHL Express Worldwide, you can track it on their website. You typically receive your order within 48 hours. However, no deliveries are done on Saturdays and Sundays.
About Cancelled Events
Once you order your ticket online or on the phone, you don't need to do anything else to track the progress. You will receive a notification to let you know that your event is canceled. If that happens, you may be eligible for a refund. Your refund will be delivered to the card you used to make your purchase. You should receive your refund in seven to ten business days after the event is canceled. If the event is canceled or postponed, you will receive its new details. You may request a refund if the new date does not work for you.
If you would like to get help from Ticketmaster, you have plenty of options to contact them. Contacting Ticketmaster on the phone gives you the chance to speak directly with a member of their support team. They may give you helpful tips and suggestions.
If you don't need to speak with a representative, you may contact them via email. Keep your email brief but include all the necessary information. You may also seek support through Twitter. Ticketmaster responds to problems from customers fast.
The help desk may also be a good way to seek support. It has tips and reminders that may be helpful.
After thousands of Ticketmaster customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Order with Ticketmaster? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ticketmaster if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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