How Do I Cancel My Tidal Account?

Learn how to quickly cancel your Tidal subscription.

Tidal is a subscription service that offers users access to music, podcasts, and videos. It was founded in 2014 by Norwegian company Aspiro before being bought out by Jay-Z in 2015. The service is currently available in 54 countries. If you're a current Tidal customer and want to cancel your subscription or free trial, follow the steps outlined below. Note that you will need to cancel a few business days before your bill processing date to avoid being charged for the next month.

Cancel Tidal Online

  1. Go to https://my.tidal.com/login

  2. Sign in to your account with your username and password. Alternatively, you can sign in with your Twitter or Facebook account.

  3. Select 'Subscription.'

  4. Select 'Cancel My Subscription' and confirm the changes.

  5. You will receive an email confirming your subscription has been canceled.

Cancel Tidal Through App

  1. Open the Tidal app on your smartphone.

  2. Sign in to your account with your username and password. Alternatively, you can sign in with your Twitter or Facebook account.

  3. Select 'My Collection' and then 'Settings.'

  4. Click 'Edit Profile' and then 'Manage Subscription.'

  5. Select 'Subscription' and choose 'Cance Subscription.'

  6. You will receive an email confirming your subscription has been canceled.

Cancel Tidal with Sprint

If you have a Tidal account registered through a Sprint device and the fees are applied to your Sprint bill, follow the steps outlined below.

  1. Go to www.sprint.com/TIDAL

  2. Select 'Sign In' in the top right corner.

  3. Log in to your account with your username and password.

  4. Go to your account settings and follow the prompted instructions to remove Tidal from your phone.

  5. You can also cancel through the My Sprint mobile app or contact a Sprint Customer Support representative for assistance.

Call into Tidal Customer Support

If you're having difficulties with the steps outlined above, you can visit the Tidal Help Desk. Unfortunately, Tidal doesn't have a customer phone line, email inbox, or live chat function for assistance. Search the help desk for people that have experienced similar problems and have already found a solution.

Learn how to quickly cancel your Tidal subscription.

Why Did GetHuman Write "How Do I Cancel My Tidal Account?"?

After thousands of Tidal customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Tidal Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Tidal if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Tidal Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Tidal in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Tidal Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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