If you are no longer in need of your Tidal subscription, you can cancel it whenever you please. If you live in a country that is no part of the European Union, you do not qualify for a refund. If, however, you live in the United Kingdom or a country that is part of the European Union, you may receive a full refund for your subscription. You must request a refund within 14 days after purchase. You may only request a refund if you have not yet started to download or stream service content.
You do not qualify for a refund if you cancel your subscription 14 days after purchase. If you qualify for a refund, Tidal will send it to the debit or credit that is associated with your account. It may appear in your account within seven to ten business days.
Requesting Refunds for Double Charges
If you have been charged multiple times for your Tidal subscription, there may be an issue with the Tidal system. However, multiple charges may also be caused by any of the following reasons;
1. Months that have Over 30 Days
Tidal subscriptions are renewed every 30 days. If a month has more than 30 days, your subscription may appear twice. This is not necessarily a double charge.
2. You may have two Active Subscriptions
If you have multiple Tidal subscriptions, your account will be charged multiple times. Each one of your accounts has different log in details. A subscription will be applied to every account every 30 days. This is not a double charge.
3. Failed Payments
If your request for payment was declined by your credit card company or bank, Tidal may resubmit your request a few times until they manage to charge you. This means that the payment may be shown a few days after the original payment date.
It may seem like you have been charged twice within the month but it is not a double charge.
4. You May Have a Second Account via Mobile Carrier
You may have obtained a Tidal subscription through select mobile carriers or Apple. Those subscriptions are separate and they will be charged independently.
How to Tell if You Have Been Double Charged
1. If the fees were applied on the same date
2. The charges are applied to the same method of payment
3. The multiple charges are for the same amount
How to Determine if You Have Multiple Accounts
If you have more than one account, you will notice the following;
1. The accounts will be charged on different dates
2. The fees may be charged through different payment methods
If you are certain that your account has been charged multiple times, you may contact the support team and request a refund. You may be eligible for a full refund. You may also complete your request for a refund by following these steps;
1. When Tidal opens, enter your name and email address
2. Type 'Refund'
3. Select the language you wish to use
4. Select 'Refund' in the next box
5. Enter the reason why you want a refund. Your description may determine whether or not you get a refund. If your description seems superficial, you may not be eligible for a refund.
6. Enter your device, operating system, and DAC
7. In the attachment field, post screenshots of your credit card or billing statement. Your incorrect charge should be clear
8. Click 'Submit'
If you need help from Tidal, you may get it from their help desk. It has plenty of targeted tips and suggestions to address various concerns.
After thousands of Tidal customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Tidal? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Tidal if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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