If you purchased a Tidal subscription and want to cancel it and get a refund, you will only be able to do so if you live in the European Union or the United Kingdom. Even then, the only way that you can get a refund is if you make the request within 14 days of purchase, and only if you have not streamed or downloaded anything. The fastest way to get a refund is to submit a refund request online. Just follow this procedure:
Tidal should make its decision about whether or not to issue your refund in a few days, and the credit issued to your credit or debit card 7 to 10 days after that.
If you need any additional help, contact Tidal's help desk.
After thousands of Tidal customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Tidal? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Tidal if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Tidal in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Tidal? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.
Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies