If you purchased a Tidal subscription and want to cancel it and get a refund, you will only be able to do so if you live in the European Union or the United Kingdom. Even then, the only way that you can get a refund is if you make the request within 14 days of purchase, and only if you have not streamed or downloaded anything. The fastest way to get a refund is to submit a refund request online. Just follow this procedure:
Tidal should make its decision about whether or not to issue your refund in a few days, and the credit issued to your credit or debit card 7 to 10 days after that.
If you need any additional help, contact Tidal's help desk.
After thousands of Tidal customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Tidal? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Tidal if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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