How Do I Know If TikTok Is Down?
Technology is mankind's greatest achievement and can at times be its biggest pain in the neck. Technology is a labor of love for the future, and social media platforms like TikTok are no exception to this rule. If users cannot access their accounts, it's recommended that they clear out the app cache and check for updates, as well as check the company's official Twitter account for more information.
TikTok first came to the social media scene in 2016 to a limited demographic but has gained a wide following in the billions since then. There are plenty of good reasons why it gained popularity: a simple platform dedicated to watching and sharing short videos and helping connect like-minded users separated by distance. Unfortunately, like with any social media site, issues can arise. This guide will help you through one issue - how to tell if TikTok is down and what you can do. Read on to find out more.
Signs to Watch For
There are ways to tell if TikTok is down due to server issues. If you're unable to log into your account despite multiple attempts to reset your password, chances are it's not your fault. It's also not your fault if your messages are not being sent. If you can't share videos after troubleshooting the problem and you've ruled out the privacy settings of the videos themselves. TikTok is down if you experience any of these, the app crashing altogether, or your friends sharing the same issues as you.
Validation TikTok is Down
There are some ways to get official news that TikTok is experiencing problems. You can either use a third-party website called downdetector, or you can watch TikTok's official Twitter account as well as the hashtag #tiktokdown for more reliable updates from both the company and other users. Another way to receive this confirmation is to send a message to TikTok's customer support email here but remember that it can take them a business day to get back to its users. Hearing back may take longer during a service outage as the representatives try to respond to as many users as possible.
Possible Options
If any app is down, there's not much to do except watch for any updates and implement any solutions as TikTok gives them. Some people are so loyal to social media that they'll first troubleshoot possible issues on their end before they believe that a website can be down. There's nothing wrong with this idea. If someone decides to uninstall the app, they might reinstall the updated app with the fixes in place before the company makes an official announcement. It's okay if you want to delete the cache and check for updates for your phone and app. Some people believe that this helps your phone work better in the long run after TikTok is back online.
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GetHuman has been working for over 10 years on sourcing information about big organizations like TikTok in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Know If TikTok Is Down? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.