If you need technical support from Tile, you should contact their support team and ask for help. You may also claim the warranty.
Tile Limited Warranty
You may claim your Tile warranty if you qualify for it. The warranty covers you against manufacturing defects for one year from the date of purchase.
Within 30 Days of Purchase
If you run into technical difficulties within 30 days of your purchase, you are eligible for a full refund. You may only get a refund if you purchased the item directly from Tile.
After 30 Days of Purchase
If you notice defects in your product after 30 days of purchase, Tile may repair or replace it. If they replace your product, you may receive a new or refurbished product or component. If you qualify for a refund, you will get it as soon as you return the defective product.
You may not claim the Tile warranty if you did not purchase your product directly from Tile or authorized sellers. You also don't get a refund if your product was used with a rooted or jailbroken device. You only get a refund if damage to your product was due to manufacturing defects. You are not covered for damage caused by abuse, careless use, or unauthorized modification. You are not covered for damage that is beyond the control of Tile.
Claiming Your Warranty
The process of claiming your Tile warranty is short and straightforward. You must have a Return Material Authorization (RMA) before you start seeking remedies. You also have to provide your proof of purchase to the relevant address.
You are responsible for the cost of shipping your device back to Tile. Once you send your item back, Tile assumes its ownership. This means that they do not have to send back your original device.
If they send you a replacement or repair your product, you continue to be covered until the end of your original warranty period.
If your claim is reviewed and found to be justified, Tile will be responsible for the cost of shipping your repaired or replaced device back to you.
If you send a product to File without a relevant RMA, your warranty claim will be rejected. File will send your product back to you at your cost. They may also choose to dispose of it.
If you have had your Tile product for more than a year. You may qualify to reTile for a specified period.
Even though Tile tries to ensure that all products are in good condition, it is not always possible. If there are problems with your product, you get a 'cooling off' after cancellation. This is an opportunity that Tile gives original retail purchasers to return all Tiles bought in the original transaction and original condition within 30 days. Tiles will exchange it or give you a full refund.
Replacing Your Tile in the App
1. Open the Tile app and click on the Tile you want to replace
2. Click on the '…..' at the top right of the card
3. Click 'Details' if you are using an Android device or 'More Options' if you are using iOS
4. Click on the option 'Replace Tile'
5. You will see a pop-up message informing you that you are about to add a new tile
6. Click 'Continue'
7. Go through the normal activation process
You may seek technical support from Tile by contacting their customer service team. The best way to contact Tile is on their help desk. It has tips that may help you solve most of the common problems. There is no way to speak directly with an agent.
After thousands of Tile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Technical Support from Tile? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Tile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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