How Can I Change or Cancel a Payment Arrangement I Made With Time Warner?
Time Warner has payment arrangements that allow you to schedule your payments for the future. Your monthly payments depend on your data plan and whether you are in a payment arrangement. If you are unsure of your next Auto Pay date, you can check in the ‘Billing' section.
You can change or cancel your payment arrangement whenever you please.
Changing or Canceling Time Warner AutoPay
If you wish to cancel Auto Pay, you must do it at least three business days before your date of payment. Pay your bill on time to avoid late fees. You also have the option to change your Auto Pay payment information. Follow these steps to complete the process;
Using the App to Cancel AutoPay
If you wish to change your payment method, you can re-enroll with your new payment information.
If you are no longer interested in your payment arrangement, you may seek help from the customer service team. Explain to them that you would like to change or cancel your Time Warner payment arrangement and they will help you.
There are plenty of ways to contact Time Warner if you have any questions or concerns about their service. The best way to contact them is on the phone. When you are connected with a customer care agent, describe your concerns as accurately as possible. The support agents may not always be able to help you the first time.
Another option to speak directly with a representative. It is a good alternative to phone support. When you click on the live chat option, explain the problem that you have. The option is only available to Business Clients.
You may seek support on email if you don't need to speak with an agent. Send a detailed email to the support team and include all the important details. They will respond as soon as they can. If you seek support through email, it may be long before you get the help you need since you have to send emails back and forth.
Twitter gives you the chance to seek support on a public platform. You are, therefore, likely to get help fast. A support agent may direct you to continue the conversation on the phone or email if you end up going back and forth.
Facebook/Messenger allows you to seek help in public or private. If you want to keep it private, you can send a direct message to the support team.
The Time Warner help desk may help you get help before contacting the support team. Consider going through the topics and suggestions before attempting to speak with a support agent. It covers most of the issues that you may experience when using Time Warner.