How Do I Get In Touch With Time Warner Corporate Office About a Legal Matter?
It's tempting to feel like the underdog in the David and Goliath story, when your network service provider is no longer living up to its expectations. What can you do? Definitely you have to do something otherwise the problems will keep on piling. The right questions is what decisions should you make?
Lawsuits gives you a way out of this quagmire, and ensures you get the legal matter addressed promptly. The issues can vary from over-billing to wrongful disconnection of service.
There is no need to engage in endless phone calls with customer support team who didn't have the authority to address your issues properly after consulting your lawyer. It's time that you take the approach of getting in touch with the Time Warner legal department.
The legal department exists to make lawsuits or legal problems go away to protect the company. Therefore, when you get through, they will try to persuade you to drop the lawsuit if you are filing any.
What Should I Expect from Time Warner?
Don't make frantic phone calls to the customer support to no avail. Instead, contact Time Warner directly to have the issue resolved. But how you go about it? Corporate companies recognize official communication channels. However, the coming of social media platforms or handles makes it easy to get answers on vital questions by querying the corporate office.
Time Warner has a twitter handle that you can use to get in touch with the company on a legal matter. You receive prompt response from the company who will offer advice on what to do next.
If that doesn't work, send the company an email about your complaint. Be specific and straight to the point Time Warner receives dozens of emails every day. Therefore, don't be surprised if you don't get immediate response. However, if the delays takes more than two weeks, then you should take another action.
Fax the company regarding the complaint, and the fax will be taken to the relevant department for action. You may get a phone call from the legal department addressing some of the issues you raise. Alternatively, you can visit the corporate offices directly and get a sit-down with the senior executives.
This method works best if you have an appointment, as these senior executives have busy schedules. Call in advance to schedule an appointment to ensure that your journey is not in vain. Otherwise, note down the things you want to discuss with the executives.
If your concerns are weighty, the legal department may be involved to help protect the company. So its best to weigh the gravity of the matter and take an attorney if these issues can result in a class action lawsuit.
Corporate companies like Time Warner always want to keep things under wraps to prevent PR nightmares or negative press. Therefore, expect the company to take your issues seriously as it can scare away other customers.
Nowadays, customers have a powerful voice, and when one discontent isn't addressed for long, it can cause thousands of customers to switch service.
How to Be Ready for Your Meeting with Time Warner on the Legal Matter
Ensure you observe time for the meeting by starting your journey earlier. If the appointment is at 10am keep time and don't be late as you will have to schedule another meeting later which can be inconveniencing.
Have a rough draft of what you are going to ask the company, your complaints or actions you want Time Warner to take.
Be direct when engaging the company and air your issues head-on to let the company know how aggrieved you are for the actions the company has taken.
After thousands of Time Warner customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get in Touch with Time Warner Corporate Office About a Legal Matter? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Time Warner if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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