Time Warner's Spectrum Mobile service experiences speed and connectivity problems sometimes, like any other mobile service does. If you have a problem with your Spectrum Mobile service that you need to report, follow the steps below.
Check to See if Your Phone Is the Problem
Before you report a problem with your Spectrum Mobile phone service, check if your problem could be the phone itself instead of Spectrum's service. Follow these instructions:
Check to See if Anyone Else has Reported the Problem Already
To avoid a long wait on hold with customer service, you can check to see if the problem has already been reported. You can use the Down Detector service to see if the problem has been reported already. Go to the Down Detector Spectrum Mobile page and look under the Outage History. If a problem in your area has not been reported, you can contact Spectrum Mobile to report it yourself.
Making the Report
After thousands of Time Warner customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My Time Warner Wireless / Mobile Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Time Warner if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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