How Do I Switch My Time Warner Account to Be Paperless?

Spectrum contributes to having a sustainable environment by adopting the contemporary practice of paperless billing. Its outreach to a large number of customers makes the practice viable. However, you could still choose to have your bill mailed at your residential or business premises. The parent companies' websites redirect clients to the Chartered Communications website, where they can access past services but under a different brand. GetHuman could help you access customer services from large corporations, including Time Warner, faster through its step by step guides.

Time Warner was the second-largest American cable television company in the United States before merging with Charter Communications in 2016. Charter Communications is a significant broadband and cable operator serving over 29 million individuals in 41 states.

After the merger, Charter Communications, Time Warner Cable, and Bright House Networks operate under the brand name Spectrum. Spectrum is an advanced communications network that offers residential and business services, such as internet, TV, mobile, and voice.

Before the merger, Time Warner Cable commanded a customer base of more than 14 million customers who subscribed to its video, high-speed data, and voice services. In 2010, it introduced Paperless Billing as a way for customers to be part of a more significant effort to help conserve the environment.

Customers were required to sign in to PayXpress and turn off the paper statements option in their accounts to go paperless. The spectrum brand has provisions for customers to choose how to receive their bills, including online, in the mail, or both. It also embraces the paperless billing practice, and here is how you can switch your Time Warner account to be paperless.

How do I switch my Time Warner account to be paperless?

  • Visit the Spectrum website (
  • Sign In from the homepage by providing the correct details for your Username followed by your Password
  • Confirm that you're not a robot and submit by clicking on the ‘Sign In' tab
  • After successfully accessing your account, go to the ‘billing options' page
  • Choose ‘Online Bill'
  • Select ‘Save' to submit your preferences

To enroll in paperless billing using the My Spectrum app:

  • Open the My Spectrum app from your iOS or Android phone or tablet
  • Tap ‘Billing' at the bottom of the screen
  • Tap ‘Enroll in Paperless Billing'
  • On the following screen, confirm your enrollment.

To sign up for Paperless Billing for Business accounts.

You can view and manage all aspects of your business account, including paperless billing, from the account summary page.

  • Visit the Spectrum Business website login page (
  • Enter your Admin username and password
  • Confirm that you're not a robot
  • Click on the Sign-in tab
  • Select the ‘Billing' tab at the top of the screen
  • Click on ‘Bill Delivery
  • Toggle the ‘Paperless Billing' option to ‘ON.'
  • Click on ‘Confirm' for the company to change your bill delivery

You can only access billing information if your Spectrum Business username has Administrator (Admin) permission.

Alternative method

If you were initially a Time Warner Cable customer, you could contact the Time Warner customer service team to assist you with technical support, equipment installations, and billing.

The agents will also guide you on how to switch your Time Warner account to be paperless. Chartered Communications, through its Spectrum brand, acknowledges that occasional differences in customer service phone numbers may still occur, owing to the merger.

Not to worry, though. If you happen to call the wrong number, you can be rerouted to the correct Spectrum customer service number.

How Do I Switch My Time Warner Account to Be Paperless?

Why Did GetHuman Write "How Do I Switch My Time Warner Account to Be Paperless?"?

After thousands of Time Warner customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Switch My Time Warner Account to Be Paperless? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Time Warner if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Time Warner Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Time Warner in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Switch My Time Warner Account to Be Paperless? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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