Time Warner was the second-largest American cable television company in the United States before merging with Charter Communications in 2016. Charter Communications is a significant broadband and cable operator serving over 29 million individuals in 41 states.
After the merger, Charter Communications, Time Warner Cable, and Bright House Networks operate under the brand name Spectrum. Spectrum is an advanced communications network that offers residential and business services, such as internet, TV, mobile, and voice.
Before the merger, Time Warner Cable commanded a customer base of more than 14 million customers who subscribed to its video, high-speed data, and voice services. In 2010, it introduced Paperless Billing as a way for customers to be part of a more significant effort to help conserve the environment.
Customers were required to sign in to PayXpress and turn off the paper statements option in their accounts to go paperless. The spectrum brand has provisions for customers to choose how to receive their bills, including online, in the mail, or both. It also embraces the paperless billing practice, and here is how you can switch your Time Warner account to be paperless.
How do I switch my Time Warner account to be paperless?
You can view and manage all aspects of your business account, including paperless billing, from the account summary page.
You can only access billing information if your Spectrum Business username has Administrator (Admin) permission.
If you were initially a Time Warner Cable customer, you could contact the Time Warner customer service team to assist you with technical support, equipment installations, and billing.
The agents will also guide you on how to switch your Time Warner account to be paperless. Chartered Communications, through its Spectrum brand, acknowledges that occasional differences in customer service phone numbers may still occur, owing to the merger.
Not to worry, though. If you happen to call the wrong number, you can be rerouted to the correct Spectrum customer service number.
After thousands of Time Warner customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Switch My Time Warner Account to Be Paperless? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Time Warner if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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