How do I get a refund from Time Warner Cable?

A simple 3 step guide for solving this common Time Warner problem quickly and effectively by GetHuman

Before you get started, be sure you have: Name, Phone number, Account number, Address
Time Warner offers a Better Guarantee which means that if you are not satisified with any part of your service, you can call Time Warner here within 30 days of your installation date and they will cancel your service and refund your account. You will need to return your leased equipment before the refund can be issued.
If at anytime throughout your service you are overcharged or feel you deserve a refund for any reason, call Time Warner here to speak with a customer service rep who can issue you a refund.
When calling, make sure you know your account number, your address and the phone number associated with your account. Also, only the person who is listed on your account can make changes to your account.
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Author: BenF • May 3rd, 2016

About this Step by Step Guide

After thousands of Time Warner customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I get a refund from Time Warner Cable?; The box is bad we believe it won't turn on and the tv flashes from black to the lil grey dots. The tv is brand new; No volume on TV. Remotes need programming; my phone has no dial tone. my filipino channel not working. no picture on channel **. **. *** and...; DVR boxes still not working got to E-* this time after reboot; I was told that I was sent a email wanting me to verify my email but I never received it.... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 122 minutes to get through these steps according to other users, including time spent working through each step and contacting Time Warner. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Time Warner Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Time Warner that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund from Time Warner Cable? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Time Warner

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Paying Too Much for Your Plan?

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