How do I lower my Time Warner Cable bill?

A simple 4 step guide for solving this common Time Warner problem quickly and effectively by GetHuman

Before you get started, be sure you have: Account number
The most effective way to lower your bill is to pretend that you are canceling your service. A Time Warner Cable rep will then offer you amazing, low rate deals if you keep your service.
First, call Time Warner here. Say "cancel service" when the automated system asks what you are calling about. From there, your call will be forwarded to a customer retention call center.
You will be asked why you are canceling service. You want to emphasize "it costs too much" and you have "found a better deal" elsewhere. The representative will negotiate less service for a lower price. Be clear that you want the same service you had, but at a lower price. Be open to negotiation, but also be firm with what you want.
In the end, you will probably be offered a deal that is $30-$50 a month cheaper than what you previously paid. You never have to commit to a deal on the spot. You can always think about it and call back later. Remember, you're not going to get a cable package for free, but with a little negotiation you can easily save up to $600 a year on your cable package.
Do you have this same issue? Get started now with our tips and tricks.
Start fixing my issue
Author: BenF • May 3rd, 2016

About this Step by Step Guide

After thousands of Time Warner customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I lower my Time Warner Cable bill?; First time warner box didn't work, now I got a new one at the shop and the HDMI cable doesn't fit!; I have a fairly simple request. I am not a Time Warner customer but I have had for years in front...; I want to know how to program the (a,b,c,d keys) on my rc*** remote; My twc app on my Xbox one hasent worked in a month.; I have twc and am using the app thru Xbox live and I keep getting server unavailable error code x... So we put together this guide to try to help. It has 4 step(s) to it. It takes an average of 110 minutes to get through these steps according to other users, including time spent working through each step and contacting Time Warner. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Time Warner Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Time Warner that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I lower my Time Warner Cable bill? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Time Warner

Time Warner Phone Number
See current wait time and use the GetHuman Phone to reach Time Warner without waiting on the phone.
Contact Time WarnerTime Warner Customer ServiceMore Time Warner How To GuidesSimilar Problems Reported by Others

GetHuman shows free information and tools to help customers contact Time Warner and solve Time Warner customer service problems faster.

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!