TransUnion is an American credit reporting agency for consumers. Operating in over 30 countries worldwide, with over 200 million people on file, the company collects credit information on citizens. People can pay a fee to TransUnion to view their credit score or see a copy of their credit report. It's important to occasionally check your credit report to ensure there are no inaccuracies on file. Incorrect information on your credit report can be damaging to your credit and should be resolved right away.
Many customers accidentally sign up for a monthly credit report when they only intended to see their report one time. If you have a TransUnion account and wish to cancel it, follow one of the two methods outlined below.
Go to www.transunion.com
In the top right corner, select 'Member Login.'
Sign in to your account with your username and password.
In the top right corner, select 'Support.'
Select 'Manage Your Subscriptions' at the top of the page.
Follow the instructions to cancel your subscription.
You will receive an email confirming the cancellation.
If you are having difficulties canceling your account online, you can call into the TransUnion customer support team. You will need to provide your contact details to confirm your identity, such as your account username. The customer service agent may try to tempt you with offers to keep your account open. Make sure to be polite but firm in your request to cancel. Ask for an email confirmation that the account has been canceled. Keep the customer service agent on the line until you receive and review the email. Don't forget to ask the customer service agent if you have canceled in time to avoid the next month's fee or if it will still be charged.
TransUnion has a customer support email that you can write into and ask for your account to be canceled. Note that this process will take longer as it could take several days for TransUnion to respond. Additionally, your identity will need to be verified which can also delay the process. Only choose this option if you have plenty of time before you are charged for the next month's credit report fee.
After thousands of TransUnion customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Transunion Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TransUnion if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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