TransUnion is a credit reporting agency. It collects information on millions of consumers in over thirty countries. TransUnion allows you to recover your password and username in a few simple steps.
Recovering Your User ID
If you forgot your TransUnion user ID, you may need to fill out a form and submit it to TransUnion. You will be required to enter your first and last name and your email address. After filling in the form, click 'Submit.'
If the information you have provided matches what is in your User Profile, TransUnion will mail you your user ID
Recovering Your TransUnion Password
If you forgot your TransUnion password, it can be sent to you via email. You may need to complete a form with your challenge question and user ID. If you recover your TransUnion password, it will be sent to the email address associated with your user ID.
If you have logged in to your account two or more times before, you may use the password reset function. Click on the link 'Forgot Password' or 'Login is locked.'
During your initial login, you chose a challenge question and a response. You will be required to enter your challenge response and user ID during the password reset process. When entering your challenge response, ensure that it is exactly as listed in your profile. If you don't remember it, click on the link 'Forgot your challenge question.' You need to enter your email address and user ID to access your challenge question.
If your login privileges have been locked, you can recover access to your account. If you remove the lock, you will receive a temporary password through email. You will be required to fill out a form with your user ID and challenge response. Click 'Submit' and your password will be sent to you.
If you can't use your online password reset feature, you may have no choice but to contact your Location Administrator or Company Administrator and ask for help. Alternatively, you may contact TransUnion's Direct Service Desk.
Contacting the Support Team
If you need help recovering your TransUnion username or password, you may seek help from the customer service team. The best way to contact TransUnion is on the phone. It is the best support option since you can get help fast. You have the chance to speak with a live customer service agent. Explain the problem you are experiencing and the type of support you hope to get. Phone support is the only way to speak directly with an agent.
If you don't necessarily need to speak with an agent, you may seek support on email. Even though you may have to exchange a few emails with the support agents before getting help, it is one of the best options.
Consider seeking support on Facebook/Messenger if you don't have to speak with a customer service agent. If you seek help in public, you are likely to get help fast. If the support agents can't help you on Facebook/Messenger, they may ask you to reach them on the phone or email.
The TransUnion help desk is the first support option for many users. There are lots of issue-specific topics and answers to common problems. You may get answers to your questions before contacting the support agents directly.
After thousands of TransUnion customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Username and Password with Transunion? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TransUnion if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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