How Do I Restore My Transferwise Account?

The best way to restore your TransferWise account is by appealing its deactivation. Even though there are many reasons for account deactivation, the customer service team cannot tell you why your account was deactivated. They may help in the appeal process but can't do anything to speed it up. There are lots of ways to contact the support team if you need help. You may contact them on the phone, live chat, email, Twitter, and Facebook/messenger.

How Do I Restore My TransferWise Account?

Having your TransferWise account closed can be frustrating. However, there is always a reason for account closure. However, you always have the chance to appeal. After submitting your appeal, TransferWise will review your case. They may restore your account.

Reasons for Account Deactivation

TransferWise does not disclose the reason for deactivating your account. However, there are many possible reasons. Some of the most common ones include:

  1. Your account may have transactions that cannot be completed.
  2. The security of your account may be compromised.
  3. Your account may be a duplicate of another one. You are only allowed to have one account.

The customer service agents can't see the reason for your account deactivation.

If you have pending payments or balances, they are all canceled. TransferWise will return money that you already sent as they received it. Refunds by card may take three to 10 working days. Bank debit refunds may take up to 90 working days.

Before sending your remaining balances to you, TransferWise must carry out due diligence. Your information and money will always remain safe.

Appealing Your Account Deactivation

The most reliable way to get your account back is by appealing its deactivation. After that, you have to wait until the customer service agents reach out to you. However, they cannot speed up the process.

When restoring your TransferWise account, you will be required to:

  1. Upload a clear selfie of yourself holding your photo ID
  2. Upload a high-quality scan of your photo ID
  3. Specify your reason for sending money. You must be clear about your reason for sending money for your future or previous transfers.

After providing the information, TransferWise will review it and get back to you. If you are unsure about the type of selfie or the photo ID that is acceptable, the support agents may help you.

Contacting the Support Team

There are many ways to contact TransferWise if you need help. Phone support is the most appropriate option. It is fast, convenient, and reliable. The customer service team will listen to you and give you the most relevant solution. However, you may need to call several times before getting the help you need.

Live chat is the best alternative to phone support. The option allows you to speak with an agent as well. It is fast and reliable.

If you don't necessarily need to speak with an agent, email support may be a good option. Send the support team a brief email with the details of your concern, and they will get back to you as soon as possible.

Twitter and Facebook are great support options as well. You may seek help in private or in public, depending on your needs. Seeking support on social media platforms means that you may get help from both the support team and other customers. If the customer service agents cannot help you, they may suggest that you try contacting them on the phone or email.

Consider going through the TransferWise help desk before exploring other support alternatives. The help pages have plenty of reminders, suggestions, and tips. They address most issues that you may experience.

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Why Did GetHuman Write "How Do I Restore My Transferwise Account?"?

After thousands of TransferWise customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Restore My Transferwise Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TransferWise if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for TransferWise Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like TransferWise in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Restore My Transferwise Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Updated 2 years ago
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