How Do I Unsuspend My Transferwise Account?
If you wish to unsuspend your TransferWise account, the best option is to contact the customer service team. They can help you appeal. TransferWise always has a reason to suspend your account. However, they do not disclose it. After contacting the support team, follow these steps to appeal the suspension of your account:
1. Provide them with a reason for sending money. Your reason for future or previous transfers has to be clear.
2. Upload a color scan of your photo ID. You may also provide other documents that prove your identity. They include; a photo driver's license, national ID, and state identification card.
3. Upload a clear selfie holding your document of identity up. Take the selfie in a sufficiently-lit room. Your photo should be high-quality, and both your ID and face have to be clear. You should hold your ID right next to your face.
4. After receiving the information, TransferWise will review your request and get back to you. They will unsuspend your account if appropriate.
Reasons for Account Suspension
There are a few reasons why your account may be suspended. The most common ones are:
The customer service agents cannot give you the reason for your account suspension. However, they can help you in the appeal process.
Contacting the Support Team
There are many ways to contact the customer service team if you need help. The best way to contact TransferWise is on the phone. You will be connected with a customer service agent who will give you the most relevant help for your problem. You may call for help with any other issues.
Live chat is the best alternative to phone support. It allows you to speak with an agent as well.
If speaking directly with an agent is not a priority, email support may be your best option. Send the support team an email with details of your problem and the type of support you wish to get. They will get back to you with a solution as soon as possible.
Consider seeking support on Twitter or Facebook/messenger if you don't mind asking for help in public. Since they are public platforms, you are likely to get help fast.
The help desk is a great support alternative, as well. There are plenty of help pages that may address some of the most common issues. They cover issue-specific topics, frequently asked questions, and tips. Consider seeking support on the help desk before exploring other options.
After thousands of TransferWise customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Unsuspend My Transferwise Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TransferWise if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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