What Do I Do If I'm Having Trouble Sending Money with Transferwise?

If you are attempting to send money with your TransferWise account and are experiencing problems, we've outlined what steps you should take next.

TransferWise is an online money transferring platform. Users can use the platform to transfer money internationally for a small fee. The company was founded in 2010 and supports more than 750 currencies. If you're having trouble sending money with TransferWise, there are several avenues you can access for assistance. Keep reading for a full list of all your options.

Common Problems

Before reaching out to TransferWise for support, check you aren't encountering any of the below common problems:

  1. Your TransferWise name and bank account name don't match.

  2. Bank transfer was sent to the incorrect bank account. Check the 'Activity' section of your TransferWise account and ensure the details for the transfer are correct.

  3. The bank transfer amount and the amount you selected on your TransferWise transfer don't match. If this happens, TransferWise will send you an email and ask you to reset the transfer.

  4. Every TransferWise transfer is provided with a unique reference number beginning with P. This needs to be included in the bank transfer to TransferWise to identify your payment correctly. If your bank didn't include this information, you'll need to get a proof of payment document from them to present to TransferWise.

  5. TransferWise works best on Google Chrome or Mozilla Firefox. If you're having technical issues, try enabling cookies and clearing your cache. If that doesn't work, try switching to incognito mode.

Contact TransferWise Customer Support Via Phone

If you've checked all of the above possible issues and are still having issues sending money with TransferWise, you'll need to contact the customer support team. You will need to provide personal and contact details to confirm your identity. If the agent is able to send your transfer for you, ask them for an email confirmation of the transfer. Keep the agent on the line until you have received and reviewed the email.

ContactTransferWise Customer Support Via Email

  1. Go to https://transferwise.com/contact

  2. Select 'Log In.'

  3. Sign in to your account with your email address and password. Alternatively, you can sign in to your account with your Facebook or Google accounts.

  4. Select 'Send an email.'

  5. Fill out your email address.

  6. Under 'What's your questions about,' select 'Something else.'

  7. In the text box, provide as many details as possible about your issue.

  8. Click 'Send email.'

  9. The TransferWise team will respond to you within two business days. If you're in a rush, this isn't the fastest option, and you should call into the support team instead.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert
What Do I Do If I'm Having Trouble Sending Money with Transferwise?

Why Did GetHuman Write "What Do I Do If I'm Having Trouble Sending Money with Transferwise?"?

After thousands of TransferWise customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I'm Having Trouble Sending Money with Transferwise? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TransferWise if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for TransferWise Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like TransferWise in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I'm Having Trouble Sending Money with Transferwise? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Asked 2 years ago
Updated 2 years ago
Viewed 1,394,075 times
TransferWise transfer issue
TransferWise sending issue
TransferWsise sending problem
TransferWise trouble sending money
Trouble Sending Money
Trouble Sending Money

What customers are saying about this and similar problems

Tried to transfer some money this morning and has not left my account yet. Can you plea...
i wanted so sent money * time today but it doesnt work what can i do??
i wanted to send money * times today but i think it dint works. can you see if the tran...
I sent today at * pm ****.** pounds and had no confirmation yet please advise john bundock
I am trying to send money to Bangladesh but there is no BDT option in the currency. So...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!