Why Can't I Withdraw Transferwise Money?
If you have a TransferWise card, you can use it to withdraw money like any other bank. You should be able to withdraw cash from all ATMs around the world. A certain amount of your first withdrawal is free. After that, you need to pay a withdrawal fee of 2%.
If you are curious about the amount you can withdraw for free, follow these steps:
1. Open Account in the app
2. Click ‘Manage card'
3. Click ‘See your limits'
4. Click ‘ATM withdrawals'
There are limits to the amount of money that you can withdraw. If you have trouble withdrawing money, it may be because you are exceeding your limit. The limit depends on the type of payment you wish to make. You may increase or check your spending limits. Click Account, Manage Card, and then ‘See Your Spending Limits.' However, there are many other possible reasons.
Whenever your card is declined, you will always see the reason in your activity list. Transferwise will send you an email notification as well. Other reasons for a declined withdrawal include:
1. Technical Problems
While this may not be a common problem, it is possible to experience technical problems. Your withdrawal may be declined if TransferWise cannot be connected with the merchant. A common solution for this issue is troubleshooting your browser. You may also delete your card information from the merchant's website before trying again.
2. A Frozen Card
If your card is frozen, it is impossible to withdraw money. Fortunately, you can unfreeze it on the app. Click ‘Account' and then ‘Defrost. You may also unfreeze it on their website.
3. Wrong Billing Address
When entering your card information to make online payments, you must enter accurate payments. Ensure that the address you enter matches what you have on your Account.
4. Your Card Doesn't Work In that Country
You cannot use your card in certain countries. Your withdrawal request may be denied if Mastercard is not accepted in your country. If you are curious about the countries where you can use your card, check out TransferWise's website or inquire from the support team.
5. Your Transaction Isn't Supported
If someone attempted to send money to your card, the payment will be rejected. You cannot receive money through your TransferWise card. Your transaction may also be blocked if it seems suspicious. If your transaction is blocked for security reasons, you won't always be told why.
6. You Card Isn't Active
If you have not yet activated your card, you cannot use it to withdraw money. All cards have to be activated before use.
Contacting the Support Team
If you can't withdraw TransferWise money, you may contact the customer service team for help. You may also contact them for help with any other issues. The best way to contact TransferWise is on the phone. It is the fastest and most convenient support option. Live chat is the most appropriate alternative to phone support.
Consider seeking support on the help desk before looking into other support options. The help pages cover answers to frequently asked questions and issue-specific topics.
Other support options include email, Twitter, and Facebook/messenger. They are great if you don't necessarily need to speak with an agent.
After thousands of TransferWise customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Why Can't I Withdraw Transferwise Money? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TransferWise if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like TransferWise in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Why Can't I Withdraw Transferwise Money? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.