How Do I File a Claim with Travelers Insurance?

Travelers Insurance offers a few ways to file a claim, but the fastest is usually using the company's online claim platform. If your policy doesn't offer online claims, you can call a Travelers agent or email the company to start the claims process.

Travelers Insurance offers two main avenues for filing claims: an online platform and a customer support phone number. Usually, the easiest way to file your claim is using the website. Here's how.

File a Claim With Travelers Insurance Online

Most Travelers policyholders can use the company's online platform to file their claims. To get started, head over to Travelers' website and look for "Claim Center" at the top of your screen.

Next, scroll down and select "Report a Claim." From here, you'll be asked to choose between individual policies or policies for businesses. Select the appropriate option, and you'll be brought to the next step.

For Individuals

For individual policyholders, you'll need to enter your account login info or register for your credentials. In most cases, the claims process will be completed on the following pages, although some non-standard claims require a phone call. You will be notified if your claim can't be completed online.

For Businesses

Travelers Insurance offers a wide range of business insurance products, so the process for your specific claim will vary. After selecting "For Businesses," you'll need to choose the type of claim you're filing. For some business claims, Travelers doesn't provide an online system. In these cases, you'll be notified that you need to call the company.

Other Options for Filing a Claim With Travelers Insurance

Although using the company's website is usually easiest, Travelers Insurance offers two other claim systems.

File a Claim by Phone

Travelers provides a standard customer support hotline with agents available to help you navigate the claims process, but you can also access phone numbers specific to your policy for faster support if you have a business insurance policy. To see if your business policy has a specific phone number for claims, follow these steps.

  • Go to Travelers' website
  • Select "Claims Center" and choose the "For Businesses" option
  • Select the type of claim you're filing

If your policy has a claim-specific phone number, you'll see it listed at the top of your screen.

File a Claim by Email

Filing claims by email is the slowest option for Travelers Insurance customers, but you can still use the company's general support email to get started.

Some business insurance policies have specific emails for claims. To see if your plan is included, follow the steps under "File a Claim by Phone" listed above. If your policy has a claim-specific phone number, you'll see it listed at the top of your screen.

Why Did GetHuman Write "How Do I File a Claim with Travelers Insurance?"?

After thousands of Travelers Insurance customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I File a Claim with Travelers Insurance? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Travelers Insurance if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Travelers Insurance Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Travelers Insurance in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I File a Claim with Travelers Insurance? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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