Travelers car insurance takes care of repair costs if your car is involved in an accident or suffers other damages. After receiving medical attention, you can file a claim with the insurance company.
The company offers a Direct Repair Program that connects you to a vast network of vehicle repair facilities. A claims professional provides an estimate after appraising your vehicle.
However, you are under no obligation to choose only a recommended body shop. The decision is entirely up to the policyholders. You can select any repair facility that is convenient to you.
It is recommended to use Travelers-approved body shops if available in your area. These facilities can give you additional advantages.
For hassle-free repairs, you can select an approved facility. Licensed and experienced technicians undertake your vehicle repairs. In addition, the service comes with a guarantee as long as you own the vehicle.
Follow the below steps to find body shops from the Direct Repair Program:
Policyholders are free to choose other repair facilities as well. However, you require claims professional to appraise your vehicle and give you an estimate. You have to provide this reviewed estimate to the repair shop you choose.
Then, the facility and claims professional work together while your vehicle undergoes repairs. If the repair shop finds any additional damages that are not included in the estimates, they will contact the insurance company before repairing it.
Travelers only approves licensed and insured repair facilities that meet high-quality standards. By choosing a body shop from the Direct Repair Program, you receive the following benefits:
You can find Travelers-approved body shops through the official website. If you face any issues, call customer service. They can help you with other issues related to your claim as well.
Live representatives are available 24/7. Ensure to have the relevant documents and information ready before making the call. The representative may ask for your policy number, claim number, and other details.
You can also reach out to the Travelers help desk with your queries.
After thousands of Travelers Insurance customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Which Body Shops Does Travelers Insurance Allow Me to Use? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Travelers Insurance if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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