Travelocity passengers who miss a flight may be eligible for a credit or voucher for a future flight. Passengers should contact Travelocity customer service as soon as possible, once a flight has been missed. A customer service agent will inform passengers of their options.
Missed Travelocity Flights
Passengers who miss a flight should contact Travelocity customer service as soon as possible. You may be eligible for credit towards another flight or a voucher, depending on the situation. Generally, missed flights aren't refundable, if it was the passenger's fault. Instead, passengers may have the option of a credit or voucher that may cover the cost of a new ticket to the same destination. Often this credit or voucher is issued for use within 24 hours of the missed flight; however, if a flight is canceled, customers may be eligible for a refund.
Passengers who purchase a Travelocity Vacation Waiver can cancel, change, or miss a flight for any reason and still receive a full refund of fees as well as credit or a voucher for future travel.
The Travelocity Refund Policy
Travelocity's refund policy for flights that are part of a package, as well as flights that aren't, allows passengers to receive a refund within 12 weeks; however, the time frame is often influenced by the airline. Customers who want to track when they will receive their refund can visit the Travelocity website and use the Trip Help option. Select your itinerary from the drop-down window, and get accurate information regarding your refund and when it will be credited to your account. The refund will be refunded to the original form of payment. A deposit or partial payment will also be refunded; however, you won't be reimbursed for fees.
After thousands of Travelocity customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Can I Receive a Voucher or Credit for a Missed Flight from Travelocity? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Travelocity if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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