Tripadvisor is an American online travel guide with hotels, restaurants and other establishments listed on the site. Through the site you can make accommodation bookings, see hotel and restaurant reviews as well as other travel related content.
The world's largest travel platform is not without fault. Despite excellent reviews and ratings on Tripadvisor, a hotel or restaurant booking may not to be your liking and you may decide to cancel your reservation.
Lucky for you, Tripadvisor has a clear cut cancellation and refund policy to enable you to get your money back. It should be noted that a booking made through Tripadvisor can be cancelled by either the guest or the one/organization that made the listing on the site.
Cancellation is not commonplace on Tripadvisor and should only happen in extreme cases. If cancellations are made repeatedly by an owner, Tripadvisor may block them from all Tripadvisor sites.
However, if a guest cancels a booking made through Tripadvisor they will have to look for accommodation elsewhere or make changes to their plans.
Cancellation and Refund Policy
A guest cancel their booking on Tripadvisor is liable to pay a cancellation fee. You will be unable to complete the cancellation if you have not paid the fee. As soon as you pay the fee, an invoice will be sent to your email.
The cancellation fee serves two purposes. First, it covers the administrative fee of processing the cancellation. Secondly, it allows the guest to search for alternative accommodation.
If you have a listing on Tripadvisor, you can set your own cancellation and refund policy. Therefore, when a guest cancels a booking, they will automatically receive a refund based on your policy.
Moreover, an owner on the site can offer a guest a full or partial refund outside of their policy. They can do so by personally communicating with the guest through their inbox.
Refunds are processed automatically by Tripadvisor within 24 hours of the cancellation. If the owner cancels the booking, then the guest will receive a full refund of the amount they paid. Contrarily, if the guest cancels the booking, the refund will be subject to your cancellation and refund policy.
Owners cannot refund their guest's booking fee because it is non-refundable. Instead, they can only refund the amount they are due to receive.
If the guest cancels the booking, the refund will be automatically processed within 24 hours subject to the cancellation policy. All they have to do is cancel their booking in 'Manage my Bookings.'
The booking needs to have been accepted less than 24 hours ago and the booking also has to be 60 or more days away for the cooling off period to apply.
If the owner cancels the booking and wants to refund the guest outside of the policy, they will do it through the following process:
1. Open Tripadvisor and sign in to your account
2. Go to 'My inbox'
3. Select the conversation of the guest whose booking you are to refund
4. Choose 'Offer a refund'
5. Confirm the amount of the refund
6. Click 'Confirm.'
After confirming the refund, the guest should receive the refund within 10 working days if you use a debit or credit card. If PayPal is your preferred payment platform, you should receive the refund within 24 hours of the working day after starting the refund process.
Both the owner and the guest will receive a message in their inbox on the conversation page to confirm the transfer of the payment.
If there are any issues acquiring a refund from Tripadvisor, you should customer service for assistance. You can find their contact information on GetHuman.
After thousands of TripAdvisor customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Tripadvisor to Refund a Charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TripAdvisor if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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