TruConnect is a new name in the business of free government cell phones but it has grown popular. It is one of the fastest-growing wireless companies in the United States.
If you suspect that your TruConnect phone may be lost or stolen, try to find it before contacting the customer support team for help. Retrace your steps and check under cushions and desks. If you are certain that the phone is lost or stolen, you may reach out to the customer service team.
Having a lost or stolen TruConnect phone can be frustrating. It wastes a lot of your time. Fortunately, the support team can help you get normal service back in no time.
The following are some simple ways to report your phone lost or stolen.
Report to the Police
If your phone was stolen, you should report to the police as soon as possible. Reporting on time makes it possible for them to recover it. The police may help you recover your phone. You may not need a replacement from TruConnect.
Contacting them on the Phone
One of the easiest ways to report your phone lost or stolen is by calling the TruConnect customer service team. Explain why you think that your phone may be lost or stolen and the customer service agent will help you suspend your service.
When speaking to a customer support agent, be polite and patient. It may be impossible to get help on your first call. When a support agent asks for additional help, provide it as soon as possible.
You also have the option to terminate your service.
TruConnect allows you to cancel your service whenever you please. However, you will continue to pay for it through the date of cancellation.
You do not qualify for a refund if the support team helps you deactivate your account. Any amount you pay for service charges is non-refundable. If your account has a balance, it won't be compensated after cancelation.
Requesting a New Phone
If you can't find your phone, it may be time to request a replacement. TruConnect will send you a free five-inch smartphone with free unlimited monthly texting and calling and free data. They send you your replacement through a government benefit program called Lifeline.
The program is free. It does not involve any bills or credit checks.
If your TruConnect phone is damaged when it gets to you, you are covered by the warranty. You can make your claim for damage or delivery discrepancies within 48 hours of delivery. If you haven't submitted your claim after that period, it won't be accepted.
If you wish to return your phone even though it is not defective, you can do it within seven days from the time the package arrives. Your returned merchandise should be in its original package and good condition. It must have less than 25 minutes of cumulative talk time and like-new condition.
If your item is defective, you can have it exchanged with an equivalent product if it is impossible to repair it. If there are return shipping and handling fees, they are not refundable.
If you need any help with your TruConnect phone, you may seek help from the customer service team. The best way to contact TruConnect is on the phone. Their customer support agents are friendly and helpful. They will help you find a solution to your problem as soon as possible.
You may also seek support from TruConnect's help desk. The help desk has targeted tips and suggestions that may help you answer your questions without contacting the support team directly.
After thousands of TruConnect customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report My Phone Lost or Stolen to Truconnect? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting TruConnect if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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