How Do I Get a Refund from Turbotax?

TurboTax has a Satisfaction Guaranteed Refund Policy that allows you to request a refund if you are not fully satisfied with their product. TurboTax also accepts refunds if another software was able to provide you with a better refund. That is, you input your tax details into another software and it achieved a greater tax return or a lower tax payment that you owe. In either of these cases, TurboTax will refund you the cost of their software. The refund claim must be submitted within 60 days of your tax claim filing date, and no later than May 31st of each year.

To get your refund, simply fill out these steps:

1. Go to this link: https://ttlc.intuit.com/questions/1901181-our-turbotax-satisfaction-guaranteed-refund-policy

2. Click on the Turbo Tax Refund Request Form

3. You can fill out the form for customers who purchased a TurboTax CDs or desktop download, both of which are valid for the unconditional 60-day money back guarantee. This guarantee does not apply to TurboTax Online or the TurboTax Mobile App.

4. You will need to select if you purchased TurboTax directly from the TurboTax website.

4a. If you did, you will have to identify if you purchased a physical CD or download. If you purchased the CD, you will need to send a copy of the TurboTax order form and receipt to their shipping or mailing address. After they receive the forms, it will take five to nine business days to process.

Shipping Address (if using a courier, like UPS, FedEx, etc.)

Intuit Inc.

ATTN: Returns Department, Door 20

11500 80th Avenue

Pleasant Prairie, WI 53158

Mailing Address (if using U.S. Postal Service)
Intuit Inc.

ATTN: Returns Department

PO Box 580926

Pleasant Prairie, WI 53158

4b. If you downloaded the software, you will have to provide the order number and the order date. If your order date is in the 60-day window, you are eligible for a refund and only have to fill out your order details. Your order will be processed and a refund issued.

4c. If you do not have your order number, TurboTax will not process your refund request. However, you can easily find your order number. Check your confirmation email that you would have received from TurboTax Customer Service (the email address is No_Reply@notifications.intuit.com). Or, you can search for your order number here: https://turbotax.intuit.com/personal-taxes/cd-download/order-status/. Once you have the order number, go back to the previous refund page and choose 'yes' on you have the order number. Follow instructions in step 4b.

5a. If you purchased a TurboTax from a retailer, the process will be slightly different depending on if you purchased a CD or it online via another retailer.

5a. If you purchased the TurboTax CD via a retailer, you will need to send the copy of the TurboTax purchase with a dated receipt to one of the same addresses supplied above in step 4a.

5b. If you purchased the TurboTax software online via a retailer, send a copy of the email receipt (order confirmation email) to ereturns@intuit.com with a request for a refund. After receiving the request, TurboTax will take six to eight weeks to process the refund.

Why Did GetHuman Write "How Do I Get a Refund from Turbotax?"?

After thousands of Turbo Tax customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Turbotax? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Turbo Tax if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Turbo Tax Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Turbo Tax in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Turbotax? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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