How do I recover my TurboTax account?

Taxes are stressful and you can easily forget many small details like your login info. No worries, we can show you how to get you back into your account and hopefully getting that tax refund in now time!

TurboTax is an online electronic tax filing software that helps you understand and analyze tax data so that filing your returns is easy. If you are searching for a way to recover your TurboTax account it means either of two things. You can still log in to your TurboTax account but you no longer have access the account's original email address and need to update it or you have forgotten the password and cannot access your account.

The account recovery process can be cumbersome and strenuous at times but unfortunately taxes are mandatory and you have to recover your account to pay them. The loss of access to an email account or the loss of a password associated with your TurboTax account can get you in real trouble with the IRS if you do not fix it in a timely manner.

Before attempting an account recovery you should first ensure you have a strong internet connection. The following are steps you can take to recover your TurboTax account:

  1. Restart your computer
  2. Open the TurboTax software
  3. Proceed to the 'Accounts Recovery Page.' On the page you will be prompted to recover your password through three procedures. You will submit your email, your phone number and answer a security question that the software will provide. The security question will be the one you selected when you were creating an account with the software
  4. Once you input the above details, you will be provided with on screen instructions. Follow them diligently
  5. If you chose to recover the password through email, you will receive a link and a code. You will click and follow the link where you will input the code when prompted. If you preferred to recover your password through your phone number, you will also undergo the same two-step authentification process

Once you follow the link and input the code you should be able to access your TurboTax account.

If the above process fails, you should contact TurboTax's customer service department and they will assist you to recover your account. If you are asked to submit a photo, ensure it clearly reveals your face. For purposes of security, never send your full Social Security number through any of the avenues. The customer service team will ask you provide documentation to verify your identity including:

  • US Driver's License
  • State Issued ID with address
  • Notarized document with your name and address
  • US Passport

You can reach TurboTax's customer service through any of the following methods:


TurboTax has two customer service phone numbers. One is for intuit support and the other for technical support. You can call either number for account recovery issues. The phone number is active during business hours meaning from Monday to Friday beginning from 8am to 5pm P.S.T. Unfortunately, the line is often jammed and you can hold on the line for as long as two hours. You can obtain both of the above TurboTax customer service numbers from GetHuman.

Live Chat

You can also choose to have a live chat with Turbo Tax Agents. The live chat is available from Monday to Saturday as from 5am to 9pm P.S.T. you may have to wait up to an hour for a live chat agent to appear on the other end of the line. However, it easy to successfully complete the account recovery process in this manner than with the other ways. You can find the link to the live chat on GetHuman.

Help Desk

You can contact TurboTax's customer service through their online help desk. It takes about 10 hours for them to fix your account recovery issues. You can retrieve the link to the help desk from GetHuman.

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How do I recover my TurboTax account?

Why Did GetHuman Write "How do I recover my TurboTax account?"?

After thousands of Turbo Tax customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I recover my TurboTax account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Turbo Tax if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Turbo Tax Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Turbo Tax in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover my TurboTax account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 4 years ago
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Turbo Tax
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Can't Access Account
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Recover Account
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