How Do I Give Feedback About My Experience to Turkish Airlines?

Turkish Airlines is the national airline of Turkey. It has flights to 315destinations across 4 continents making it the largest airline in the world by passenger destinations.

While flying to that many destinations assures Turkish Airlines of virtually constant traffic, it also presents numerous and varied experiences about the flights.

Turkish Airlines seeks to provide the safest and most comfortable flights to their passengers. Therefore, whether positive or negative, Turkish Airlines always appreciates feedback from any of its customers.

They will use the positive feedback to enhance their strengths and the negative feedback to work on their faults. You can give feedback to Turkish Airlines about your experience in one or several of their flights through several avenues.

Feedback Form

Turkish Airlines have a feedback form on their website specifically made for the purpose of receiving feedback from customers about their services. You can give feedback by filling the form through the following process:

1. Launch your web browser and open the Turkish Airlines website
2. At the very top right hand corner of the site's homepage, you will several tabs. Click the 'Feedback' tab with message icons beside it
3. You will be directed to the Turkish Airlines customer relations page. Scroll down the page and click 'Continue without logging in' if you do not have an account. Miles & smiles member should click 'Continue with smiles & miles'
4. Scroll slightly below and click 'New Feedback' and the feedback form will appear below
5. Fill in the necessary details in the form including your names, email and phone number. Also choose a feedback category and based on your selection choose a feedback subject
6. Select if your experience is related to a flight or not
7. Once you are done, verify the details on the form and then click 'Submit' and you should receive a reply soon.

Your feedback form will be sent and taken through a feedback evaluation process. You will receive a file number in your email response. A Turkish Airlines Customer Service representative will then seriously investigate the feedback received.

When the probe is finished, you will receive a response through the email address or phone number provided in the feedback form. If the probe has not arrived at a conclusion, you will be continuously notified of the ongoing process.

The feedback form is by far the best way to give feedback about your experience to the airline.

Social Media

Another avenue you can utilize to give Turkish Airlines feedback about an experience with the airline is to contact them through their social media pages most notably Twitter and Facebook.

Many people spend a lot of time on social media hence the reason why it is such a great option. You can just post a message on their feed or wall and wait for a response from Turkish Airlines which should come soon.

You should try directly messaging them on either platform as it increases your chances of a reply. Instant messaging on Facebook can allow you to have a live chat with one of the company's representatives.

Phone

You can also reach Turkish customer service by phone and offer your experience about the airline. Te phone call will be quick and is always available.

If you are offering negative feedback, you should be irate with the customer service representative. The more respectful you are, the higher the chances of the representative carrying out a conclusive investigation.

You can find the phone number on GetHuman.

Help Desk

You can give feedback to Turkish Airlines through their online help desk. The help desk might be slower than other avenues but the issues should be fixed shortly.

You can obtain the help desk's address from GetHuman.