Social media is an online platform where users interact, either personally or professionally. You can link up with family and friends, share photos, and even advertise your business. Some platforms are great for text messaging, while others are ideal for visual effects. Depending on your preference, you can choose to have accounts on one or multiple social media sites.
Twitter is an American social networking service and microblogging company where users post messages and interact via tweets. If you have an account, you can like, post, or retweet tweets. However, unregistered users can only read twitter messages.
While using your Twitter account, you may accidentally delete your direct messages (DMs). They may be important due to personal or professional reasons, and you may be adamant about letting the messages go. The bright side is that you have a chance to retrieve your deleted messages. Here's how.
You need to know that when you delete messages from your inbox, it's only deleted in your account and not your recipient's database. If this is the case;
Launch the official Twitter website
On the home page, you should see the option of either signing up or login in. Click the Login icon
Enter your phone, email, or username as well as your password in the respective spaces and then tap login
Navigate to find the sender or recipient of your message
Send them a direct message and ask them to send you a screenshot of the conversation you need
Another way of retrieving DMs is via email since Twitter always sends email alerts whenever users receive messages. To retrieve tweets:
Log in to your email address
Find the email that Twitter sent regarding your direct message and open it
You can now read the contents of the deleted message
The above methods are the known two ways of retrieving Twitter messages. This is because the system doesn't have an idea of bringing back DMs once deleted. The above methods let you recover and read the messages only, though they will not reappear in your account.
Twitter customers also have the opportunity to talk to customer care representatives to get help with service issues such as deleted DMs. Below is how you can contact the service reps.
Customer care via phone call is one of Twitter's attempts to serve customers seamlessly. When you call the toll-free line, you'll speak to an agent who will listen to your issue and assist you. They may guide you through retrieving your messages and even providing important Twitter tips for future use.
Online Help Desk
Through the online help page, customers can seek help from Twitter's customer care agents. You can dig through the various help topics in the online forum and then select one that resonates with your issue. An agent will reach out to you and inquire about your problem, and it's essential to be precise when stating your point. The chat communication will enable you to get a written record of events, so you can refer in the future whenever you face a similar problem.
Twitter on Twitter
Twitter also features a support page on the same platform. Since you're addressing issues for the said company using its platform, you're likely to get help quickly. And if you share or publicize your problem, the response rate might be much faster.
After thousands of Twitter customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Restore My Direct Messages on Twitter? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Twitter if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Twitter in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Restore My Direct Messages on Twitter? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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