What Do I Do If My Twitter Account Is Locked?

Twitter can lock an account permanently or temporarily if it appears that the account has breached Twitter's Terms of Use. Once you log in to your Twitter account and find a message stating that your account is locked, it means that Twitter has observed suspicious behavior in your account and it has been locked for security reasons.

One unique reason why Twitter can lock your account is if you opened your account when you were underage. There has been a substantial amount of such complaints online where of-age users find their accounts locked for no apparent reason. If this is the case, you will need to provide adequate information to prove your age to Twitter customer support. You will be asked to present a scanned copy of your national identity card, passport or driving license. Once Twitter verifies that the account is indeed yours, it will be unlocked within several days.

You can try securing your account by changing your password to a more secure one. Check the email address associated with that Twitter account for instructions from Twitter. If it is not in your primary inbox, it could be in your spam folder. If following the instructions sent in your email does not lead to your account being unlocked, you can contact Twitter's customer support team.

If your account has been locked, Twitter will need to verify that you are the account's legitimate owner. The protocol for account verification will be as follows:

  1. Log in to your account
  2. Locate the message notifying you of your account locked status
  3. There will appear an option 'Start.' Select it
  4. You will be prompted to provide your phone number which Twitter will associate with your account going forward
  5. A text message with a verification code will be sent to your mobile phone which you will input into a blank dialog box
  6. Submit the verification code and your account will shortly be unlocked


It may take several days for Twitter to unlock your account but it the meantime you could take other measures such as troubleshooting for other unlocking options. Troubleshooting a locked Twitter account involves the following steps:

  1. Log in to your locked account
  2. Find the "Appeal an account suspension or locked account" form and adequately fill it
  3. You will be required to complete the Twitter password reset procedure
  4. You will be asked to provide and confirm your mobile phone number. It is would be better to provide a phone number that is not linked to any other Twitter account. Twitter will then take the necessary steps to unlock your account.

There are steps that you can take going forward that will reduce the chances of your account ever getting locked:

  1. Be less aggressive. It is typical of Twitter users especially new ones to display some aggressive following behavior. Do not follow more than one hundred people a day which will be flagged as suspicious activity by Twitter. Also, do not aggressively comment and retweet many tweets because it will raise some eyebrows and you may even get reported.
  2. Be consistent. Twitter is very suspicious of accounts with periods of intense activity and subsequent periods of ignorance. Regular use of your account ensures your activity is safe from rigorous scrutiny by Twitter regulators.
  3. Have one account. Managing several Twitter accounts regardless of your interests will raise eyebrows in Twitter. Users with multiple accounts are ordinarily offered more scrutiny and it is more likely that one or all of their accounts will be locked.
  4. Never give out your password. Ensure you are the only one who can access your account. Third parties will probably use your account in a manner you do not approve of making it more likely that you will be locked out of your Twitter account.

Why Did GetHuman Write "What Do I Do If My Twitter Account Is Locked?"?

After thousands of Twitter customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Twitter Account Is Locked? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Twitter if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Twitter Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Twitter in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Twitter Account Is Locked? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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