Step By Step Guides for Solving UPS Issues

Instructions to help with popular customer service issues

Popular UPS How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common UPS customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing UPS customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other UPS customers

I'm trying to see if they can drive a power wheel from Aiken sc to Raleigh NC
I want to change the address of a label
Package is lost and I can't file a claim. I entered information to create an account, a...
I need to file a claim but since label was purchased thru eBay it will not allow me to online
track lost package. ordered a textbook, expected delivery was yesterday sept *th. haven...
Package delayed, requesting refund
Package is delayed. Was supposed to be delivered today. Would like to pick up from ups...
Change of destination has not occurred. We won't be home to accept package* need it hel...
Trying to resolve a problem with my ups delivery
I need to reroute a package and I cannot through the portal, track *zt***nc********** i...
I overnighted sensitive paperwork and it has been at a facility for * days.
My package is delayed and said its a t ups store for pick up but I don't know which one
Overnight package with sensitive material has not been delivered
Overnight package with sensitive material has not been delivered for a week?
I received the "proof of delivery", but did not receive my package that was supposed to...
Want to get details from tracking with a reference number.
Shipping address update
See more issues reported by UPS customers

Does GetHuman write how-to guides because they are a partner of UPS?

GetHuman has no affiliation whatsoever with UPS, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of UPS have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

UPS Reference

Guidance for Other Companies

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