UPS: How do I find my package?

A simple 3 step guide for solving this common UPS problem quickly and effectively by GetHuman

Before you get started, be sure you have: Order number, Billing address, Account phone number, Tracking number
1
You can track your package online. Just go to this link and enter your tracking number or InfoNotice number on the left https://www.ups.com
2
If you don't know your tracking number, you will need to contact the retailer where you purchased your package. They sent you an email when your package shipped and you should be able to find the tracking number there.
3
If you don't know your tracking number but want someone at UPS to try and look up your transaction for you by name, address or credit card information, you can call them with this number call UPS here.
We've helped 6,448 people fix a UPS issue like yours in the last 90 days. Let us help you!
Fix my issue
Author:GetHuman-quadriy3 years ago

About this Step by Step Guide

After thousands of UPS customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: UPS: How do I find my package?; Ups did not show up for pick up this is the third no show; Driver said my package was attempted to be delivered but receiver was not home to accept. That is a lie!; My package has been marked as delivered but has not arrived or was delivered to the wrong address; i need to change the zipcode for my address and it will not allow me to do so; It says my street address is wrong but my address is correct and my package was supposed to come today.... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 121 minutes to get through these steps according to other users, including time spent working through each step and contacting UPS. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for UPS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like UPS that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I find my package? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

UPS

UPS Phone Number
800-742-5877
See current wait time and use the GetHuman Phone to reach UPS without waiting on the phone.
Contact UPSUPS Customer ServiceMore UPS How To GuidesSimilar Problems Reported by Others
GetHuman shows free information and tools to help customers contact UPS and solve UPS customer service problems faster.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!