UPS: How do I set up a package intercept?

A simple 10 step guide for solving this common UPS problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Password
1
Log into your account at My UPS https://www.ups.com/one-to-one/login?loc=en_US&returnto=https%3A%2F%2Fwww.ups.com%2Fcontent%2Fus%2Fen%2Fresources%2Fservice%2Fdelivery%2Fdelivery_intercept.html
2
Click "Shipping" at the top of the page.
3
Click "Create a Shipment"
4
Then click "View History or Void Shipment"
5
Click the checkbox next to the shipment you want to intercept
6
Then click "Request Intercept
7
On the Select Packages for Intercept page, check the checkbox next to each package you want to intercept, then click "Next"
8
Click the radio button next to the type of intercept you want to request for your package then click "Next"
9
Click "Submit"
10
You should note that you will only be charged if the intercept occurs. Let me know if that helps!
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Author:Adam3 years ago

About this Step by Step Guide

After thousands of UPS customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: UPS: How do I set up a package intercept?; It says my street address is wrong but my address is correct and my package was supposed to come today.; Unknown package whereabouts - tracking information not available; "shipping label created" ******** but package still not delivered - how do I know its' status?; delivered at store. can only track at * site and it hasent moved; Requested for one package pickup but ups has information as multiple packages... So we put together this guide to try to help. It has 10 step(s) to it. It takes an average of 109 minutes to get through these steps according to other users, including time spent working through each step and contacting UPS. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for UPS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like UPS that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I set up a package intercept? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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