Under certain circumstances, the US Postal Service will allow you to stop the delivery of a package and have it returned to you or redirected to a new address. Many but not all packages are eligible for this Package Intercept service. Read on to learn more.
Determining if You are Eligible
To use USPS package intercept, you need to meet these requirements:
Determining if Your Package is Eligible
To be eligible for this service, your package must have been shipped by domestic USPS mail and have a USPS Tracking bar code or an extra services bar code. The total package length and girth cannot be longer than 108 inches. Your package is not eligible if it was addressed to a Commercial Mailing Receiving Agency, if it has surface-only transportation markings, or if it has hazardous materials markings.
Please note that you cannot have any package redirected to a Post Office box.
Stopping the Package
After you submit the request you will be sent an estimated total of the cost of this service, which will include the $15.25 Package Intercept Fee plus the normal postage cost for the package. The Post Office will then try to intercept your package and either return it to you or redirect it as requested. If the post office can manage to stop the package before it has been delivered, your fees will be charged to the credit card you provide.
If you have any questions, contact the Postal Service. It has phone, chat, help forum, and email support options.
After thousands of US Postal Service customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Can I Intercept My Us Postal Service Package Before It's Delivered? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting US Postal Service if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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