The agency we know as the United States Postal Service was officially founded in 1971, but its roots go as far back as 1775. Nonetheless, USPS is part of every American's lives. Naturally, that's quite a bit of mail and something can happen. How does one handle misdelivered or undeliverable mail? Read on, this guide will go over some different scenarios and options.
Prevention as the Best Defense
In order for mail to get to its destination, it needs to be properly and legibly addressed, show a legible return address and be properly stamped. This is important because the mail system is not designed to hold mail so customers can come in and pick it up.
Issues With Addressee and/or Return Address
Postage Due Mail
Dead mail occurs when one or more of the following situations happen along with no postage or postage due. When this happens, the mail goes to the Mail Recovery Center and the only way to possibly recover it is for a Missing Mail application to be submitted by either the sender or the addressee.
A piece of mail is misdelivered when it goes to the wrong address or if it has the right address on it but the wrong person's name.
After thousands of US Postal Service customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Correct an Undeliverable Order from Usps? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting US Postal Service if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like US Postal Service in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Correct an Undeliverable Order from Usps? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.