How Do I Get a Refund from Usps?

Different types of postage can get refunded depending on the restrictions for requesting the refund and how you requested the refund in question. Refunds may be denied or partially paid and you may submit a dispute within 30 days of receiving the decision. For more information on the refund process and eligibility, contact the USPS customer service team or check on the USPS official online website.

There are times when you order a service and you are unsatisfied with the service you are provided. In most cases, you request a refund. You can request a domestic or international refund depending on your location and whether you are eligible for one.

How to Apply for Domestic Refunds.

For domestic refunds, you have the option of applying online or in person at the postal office location. You will need proof of purchase for all refunds requests where you may be required to provide either or all of the following information; the tracking number of your package, the purchase receipt, and your photo ID if you go in person.

For businesses applying online, they may upload files with up to 1,000 individual USPS tracking numbers. Below is information on some services that are eligible for a refund, when to apply, and what you will need to apply.

1. Change of Address Online Authorization Fee

USPS submits a charge of $1.05 to your credit card company which is sometimes refundable in cases where the change-of-address requests are made on the official USPS website. To request a refund, you will be required to call USPS to request a refund which will be considered on a case-by-case basis. If the request is approved, the $1.05 will be credited to the charged credit card.

2. Click-N-Ship Labels

Unused labels that have not been scanned by the postage system, and do not already have a refund request are eligible for refunds up to 30 days after the print date. To request a refund, log into your Click-N-Ship account and click shopping history. Check the labels you want to be refunded and select the refund labels from the track labels dropdown list then click proceed.

For labels printed over 30 days but less than 60 days before, email the Click-N-Ship help desk for a refund. You will be required to provide information such as your username, Click-N-Ship account number, label number, your transaction number, and date in your email.

3. Extra Services

Some extra services are refundable, only to the one who paid for them, if the service wasn't performed according to its service features 30 to 60 days after the mailing date. You are eligible for a refund if:

  • A package is not delivered and USPS is at fault
  • There is incorrectly charged postage or fees
  • The services you paid for are not provided

You will need to provide your tracking number and mailing receipt when you request a refund.

Service refunds can be requested online for Certified Mail, Return Receipts, Signature Confirmation and USPS Tracking for USPS Marketing Mail. You may also take your proof documents in person to the post office where you paid for the service if you cannot make a refund request online.

What Happens After Submitting Your Request

Approved refunds are paid in different ways depending on the restrictions of the service and how you applied as listed below:

  • Online refunds that have been approved will be mailed a check.
  • Refunds requested at the Post Office that have been approved will be issued in cash or via a check or money order.
  • Click-N-Ship refunds are refunded to the original payment account after they have been approved.
  • Business customers who requested a refund online will get a check rather than a credit to their account.
  • Business customers who requested a refund at a USPS Retail location will have their refund credited to their USPS Corporate Account.

To appeal for denied or partially paid requests, you may file a dispute within 30 days of receiving the decision.

Why Did GetHuman Write "How Do I Get a Refund from Usps?"?

After thousands of US Postal Service customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Usps? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting US Postal Service if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for US Postal Service Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like US Postal Service in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Usps? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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