There are times when you order a service and you are unsatisfied with the service you are provided. In most cases, you request a refund. You can request a domestic or international refund depending on your location and whether you are eligible for one.
For domestic refunds, you have the option of applying online or in person at the postal office location. You will need proof of purchase for all refunds requests where you may be required to provide either or all of the following information; the tracking number of your package, the purchase receipt, and your photo ID if you go in person.
For businesses applying online, they may upload files with up to 1,000 individual USPS tracking numbers. Below is information on some services that are eligible for a refund, when to apply, and what you will need to apply.
USPS submits a charge of $1.05 to your credit card company which is sometimes refundable in cases where the change-of-address requests are made on the official USPS website. To request a refund, you will be required to call USPS to request a refund which will be considered on a case-by-case basis. If the request is approved, the $1.05 will be credited to the charged credit card.
Unused labels that have not been scanned by the postage system, and do not already have a refund request are eligible for refunds up to 30 days after the print date. To request a refund, log into your Click-N-Ship account and click shopping history. Check the labels you want to be refunded and select the refund labels from the track labels dropdown list then click proceed.
For labels printed over 30 days but less than 60 days before, email the Click-N-Ship help desk for a refund. You will be required to provide information such as your username, Click-N-Ship account number, label number, your transaction number, and date in your email.
Some extra services are refundable, only to the one who paid for them, if the service wasn't performed according to its service features 30 to 60 days after the mailing date. You are eligible for a refund if:
You will need to provide your tracking number and mailing receipt when you request a refund.
Service refunds can be requested online for Certified Mail, Return Receipts, Signature Confirmation and USPS Tracking for USPS Marketing Mail. You may also take your proof documents in person to the post office where you paid for the service if you cannot make a refund request online.
Approved refunds are paid in different ways depending on the restrictions of the service and how you applied as listed below:
To appeal for denied or partially paid requests, you may file a dispute within 30 days of receiving the decision.
After thousands of US Postal Service customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Usps? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting US Postal Service if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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