How Do I Get a Refund from Usps?

When your letter or package does not get delivered or isn't delivered in the manner you paid for at USPS, you can request a refund. Online refund requests can be made by logging into your USPS account. You can also request the refund in person at your local post office. Business accounts can upload multiple tracking numbers in one file for a refund request.

Sending mail or packages through USPS is convenient, but sometimes things don't go as planned, and you don't get the service and support you paid for. At that point, you will want to request a refund. How do you get a refund from USPS? You can contact USPS customer support here for information on refunds, and you can read below on how to request a refund.

Requesting a Refund from UPSP

When you are entitled to a refund from USPS, you can request it online or in person.

Online Requests

To request a USPS refund online, follow these steps:

  1. In your browser, open the UPSP website.
  2. From the menu at the top of the screen, hold your cursor over help to open a drop-down menu.
  3. Choose "Requesting a Refund" to see the options available.
  4. Under "Apply Online" choose "Request a refund."
  5. If you do not already have an account with the USPS, you will need to open a customer account.
  6. Log-in to your account.
  7. Make sure your mailer meets the eligibility requirements:
    • Postage refunds cannot be requested after 30 days of the mailing date.
    • Extra Service refunds will not be accepted after 60 days from the mailing date.
  8. Enter your tracking number, mailing date and proof of service purchase to process your refund request.

In Person Requests

If you live near a USPS post office, you can go to that location in person to request a refund. You will need to provide the following information to start your refund request:

  1. Tracking number or service number.
  2. Mailing date.
  3. Proof of service you purchased that was not provided.
  4. You may be required to show your identification to confirm you are the one who mailed the item.
  5. The same deadlines to submit a refund request apply to in person requests.

If you are a business owner and you are submitted a refund request for your business, you can upload files with up to 1000 USPS tracking numbers in your online request for a refund.

Mailing items with the USPS continues to be convenient and cost effective, but when you don't get the service you need, you can get a refund. For more information, contact USPS customer support here.

Why Did GetHuman Write "How Do I Get a Refund from Usps?"?

After thousands of US Postal Service customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Usps? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting US Postal Service if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for US Postal Service Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like US Postal Service in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Usps? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

US Postal Service

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