What Do I Do If My Usps Package Was Stolen?

Porch pirates and other thieves have stolen packages from homes across the country. If you have experienced a stolen USPS package, you can file a report online referencing the theft and process a claim on any insured items. You should also contact local law enforcement to report the theft and assist in possible package recovery.

The U.S. Postal Service (USPS) is an industry leader in delivering packages around the world to millions of customers. If you're expecting a package from USPS, you can find out when it's scheduled for delivery by using the tracking number provided or by checking your USPS informed delivery emails that show your pending deliveries for each day, but what do you do if your USPS package was stolen? You can get information on how to deal with a stolen USPS package by contacting customer support here, and you can follow the steps outlined below.

What to Do When Your USPS Package Is Stolen

With more homes installing door cams or bell cams, it's easy to see if a package has been unlawfully removed from the porch or stoop. Always contact law enforcement when you have experienced a loss due to theft or other criminal activity. When your package has been stolen, you can take these steps:

  1. Open the USPS website in your browser.
  2. Navigate to "Email Us."
  3. Click on "Where is my package?"
  4. Enter your tracking number (this should have been provided to you at the time the package was received at the post office or in an email if a business is sending you the package).
  5. If tracking shows your package was delivered but you don't have it, you can start a missing mail/package search.
  6. Enter the following information to start the search:
    • Sender's name and address
    • Recipient's name and address
    • Size and type of package (mail classification, whether it was insured or guaranteed, and any other specifications regarding the package)
    • Mailing date
    • Tracking number
  7. USPS will send updates as it conducts the search for your missing package

Damaged Mailbox

If your mailbox was damaged and you suspect your package was removed from the damaged box, report the matter to USPS by completing the following:

When You Don't Have Evidence of Package Theft

  1. Notify your local law enforcement agency about the damaged mailbox and suspected theft.
  2. Place a hold on your mail until you replace or repair the box.

When You Do Have Evidence of Package Theft

  1. Report the matter to your local law enforcement agency and provide the agency with any evidence you have.
  2. Place a hold on your mail until your mailbox is replaced or repaired.
  3. Complete the online steps outlined earlier to report the theft.

If your package was insured, you can file a claim with USPS to be reimbursed for the loss. Additionally, if you used a USPS guaranteed service such as Priority Mail, you may also be able to get a refund of the delivery costs. For more information, contact USPS here.

Why Did GetHuman Write "What Do I Do If My Usps Package Was Stolen?"?

After thousands of US Postal Service customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Usps Package Was Stolen? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting US Postal Service if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for US Postal Service Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like US Postal Service in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Usps Package Was Stolen? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

US Postal Service

Asked 5 months ago
Updated 5 months ago
Viewed 258,228 times
US Postal Service
USPS package not delivered
package stolen
stolen USPS package

What customers are saying about this and similar problems

stolen money order - inquiries have been taken down by mistake by post office and I pai...
case * ********----I need help quick!
case * ********----I need help quick!
How to get my daily *st class mail delivered --
I need to investigate a few tracking numbers because I was told that these envelopes wo...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!