US Postal Service: Why is my USPS package is stuck in transit?

A simple 4 step guide for solving this common US Postal Service problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Password, Order number, Tracking number
1
First I would go to my email, text message or account to check the tracking number and see if it is still in transit: https://tools.usps.com/go/TrackConfirmAction!input.action?&
2
If you would like to speak to a customer support rep from USPS then try calling the best phone number GetHuman has - https://gethuman.com/phone-number/US-Postal-Service
3
If your package is delivered but you have not received it, I would file a claim with the USPS here: https://www.usps.com/help/claims.htm
4
And follow the USPS steps for lost packages: http://addresschanges.org/handle-usps-lost-package/ I hope this helps. Please let me know if you have further questions.
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Author: The GetHuman Team • January 15th, 2016

About this Step by Step Guide

After thousands of US Postal Service customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: US Postal Service: Why is my USPS package is stuck in transit?; hi my address was **** cold run valley road berkeley springs wv ***** in it said berkeley sprgs...; A package isn't in route to the proper destination; Ive been tracking **** **** **** **** **** **, and it was supposed to be * day shipping but seem...; Ive been tracking lz*********us it says delivered but I have not received miss moorhouse; I cannot get my online service*connection verified.... So we put together this guide to try to help. It has 4 step(s) to it. It takes an average of 105 minutes to get through these steps according to other users, including time spent working through each step and contacting US Postal Service. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for US Postal Service Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like US Postal Service that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our Why is my USPS package is stuck in transit? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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